Paultons Park Peppa Pig World

Important Information Tickets

Christmas at Paultons / Winter Season Opening Term

  1. For technical, operational, weather, or other reasons, any attraction, ride or facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.
  2. Please note that the following areas, rides and attractions will not be open for our winter opening season and Christmas at Paultons event:
    • Velociraptor (closed from 6th November – 26th November 2017 inclusive)
    • Boulder Dash (closed from 27th November to 10th December 2017 inclusive)
    • Peppa Pig’s Balloon Ride (closed from 31st October – 10th November 2017 inclusive)
    • Edge
    • Cobra
    • Magma
    • Go-Karts
    • Dragon Ride
    • Digger Ride
    • Seal Falls
    • Raging River Ride
    • Jumping Bean
    • Jumping Jack
    • Water Kingdom and Muddy Puddles
    • Rio Grande Train
    • Tea Cups
    • All other rides and attractions in the park will be open (subject to any technical, operational or weather conditions that may be experienced).
    See a full list of our planned ride maintenance and closure dates. Please note the Wave Runner cannot operate in temperatures below 5℃.
  3. The Park gates, rides and attractions may close earlier than advertised due to reasons of adverse weather conditions. See advertised opening times.
  4. Children under the age of 12 MUST be accompanied by a responsible adult aged 16 yrs or over to go through Santa’s Grotto and whilst at the Park.
  5. Paultons Gift Cards can be used to purchase tickets online/on the gate or to use on park in any of our shops, restaurants and catering kiosks.
  6. A booking fee of £1.50 applies to all transactions to cover the costs of processing credit/debit card transactions securely on the internet and postage costs.
  7. All Christmas at Paultons event tickets will be posted by Royal Mail to the address that you provide, prior to the event.
  8. “Park Only” tickets do not include entry to Santa’s Grotto.
  9. Season Tickets do not include entry to Santa’s Grotto – this is a separate, standalone, chargeable attraction due to limited capacity. See details of Special Season Ticket holder days.
  10. Any tickets purchased 5 working days or less before your visit date must be collected on the day of your visit from the Admissions Kiosk at the Park.
  11. Once tickets have been printed, any alteration will incur a £5.00 administration fee.
  12. Lost tickets cannot be replaced.
  13. No refunds are available for the Christmas at Paultons event including for reasons of adverse weather conditions.
  14. On arrival all tickets must be presented at the turnstiles to gain entry to the Park.
  15. Standard wheelchair access is available in Santa’s grotto. Please note motorised electric scooters cannot be permitted.
  16. Pushchairs are not permitted into Santa’s grotto. An undercover pushchair shelter is available at the entrance to the attraction.
  17. After the children have met Santa they will be able to collect their presents from the Elves in the Christmas Cabin immediately after their visit. Please ensure that you retain your tickets.
  18. Adult tickets include hot punch and a festive treat – please retain your ticket.
  19. There is an extra charge for some coin operated and seasonal amusements.
  20. Please be aware that some rides do have flash photography and Santa’s grotto features projected scenes.
  21. Please read our full Park Rules & Terms and Conditions of Entry that also apply.