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We understand the importance of guest feedback and are very keen to hear about your experience at the Park. Please send any feedback regarding your visit directly to Guest Services.
To ensure that we can respond to your feedback fully please ensure that you attach proof of purchase to confirm the date of your visit - this can include your tickets, receipt or a copy of your bank statement.
To ensure that we are able to investigate your feedback fully please contact us within 4 weeks of your visit. We regret that we are unable to assist with feedback after this time.
You can also write to us at:
Paultons Park Ltd
Ower, nr. Romsey
The New Forest
Our guest services department is open Monday to Friday 9 am - 3 pm. If your enquiry is urgent and needs an immediate response please telephone our administration team on (023) 8081 4442. They will be able to assist with any queries 7 days a week 9 am - 5 pm.
Thank you for taking the time to contact us.
Getting Back To You
Please be assured that we will respond to your email as soon as we can but there are occasions when we receive an exceptionally high volume of communication and we ask you to please be patient during these periods and to not duplicate your contact with us.
If your enquiry is regarding an upcoming visit due to take place imminently and you are in need of an immediate response, please telephone our administration team on 023 8081 4442 between 9am-5pm*. Please be advised that calls may be recorded for quality and training purposes. * Please note that the Park Offices are closed on weekends from January to mid-February.
If your enquiry is giving feedback regarding a recent visit please be advised that it may take up to 10 working days to respond. We regret we will be unable to respond to any feedback received more than four weeks following your visit.