COVID-19 FAQs

COVID-19 FAQs

We're working hard to make sure your visit is full of the same Paultons magic as always. We hope this page answers any questions you may have. For more up to date news and info make sure you're following us on social media!

In line with current government guidance we are preparing to re-open the Park on Saturday 4th July.

We cannot wait to welcome you all back to Paultons and have been working hard to make sure we are ready. Click here to find out more about the plans we are putting in place to make your visit as safe and as enjoyable as always.

We will be operating to a limited capacity to allow for whatever social distancing is deemed necessary for the date of your visit. This will enable us to deliver the best possible guest experience in light of the enhanced procedures we are operating within. All visitors and Season Ticket Holders must book online in advance of their visit.

New measures have been put in place to assist guests with the compliance of social distancing requirements around the Park. This includes messaging and barriers for queue lines at rides, food and beverage outlets and toilet facilities to help families distance themselves from others. Paultons staff will monitor queues to ensure social distancing is maintained. We respectfully ask that guests always follow our staff’s advice.

Paultons already has first class levels of cleanliness and hygiene. In light of COVID-19 we have enhanced our protocols to increase the amount of sanitisation we do around the Park with particular focus on frequently used touch points such as counters, door handles, ride restraints, wash basin taps etc.

All tickets will need to be purchased online in advance for a specific day. To guarantee a safe visit for everyone, the number of visitors allowed to access Paultons will be limited. Season Ticket Holders and existing day ticket holders will need to reserve a date in advance of their planned visit. More information here.

We would like to remind guests that tickets will not be sold at the gate, all tickets need to be purchased via the Paultons Park website prior to visiting.

We recommend guests download the Paultons Park App before arrival.

All 'competition' and 'charity' prize tickets (valid until 30th June 2020 only) have been extended to expire on 2nd November 2020.

You must pre-book your day at paultonspark.co.uk/tickets/transfertickets with your original tickets.

The Big Toy Shop, Outpost 12 and Peppa’s Toy Shop will remain open. Where necessary we have introduced capacity limits to our indoor and undercover areas such as restaurants, shops, and Guest Information areas. These capacities have been designed to allow the appropriate social distancing to take place.

Yes, most of our restaurants and kiosks will remain open.

In restaurants, undercover seating, and patio areas, seating arrangements have been altered to allow adequate space between families. Where appropriate, additional seating areas have been configured in open spaces and garden areas which may not have previously been utilised for seating.

Picnic bags and family hampers will be available to order online at the same time your tickets are purchased for collection on the day of visit. You can order these here: www.paultonspark.co.uk/tickets/hampers/

A range of food and refreshment options are available to be pre-ordered on selected days via the Park App and can be collected at a time of your choosing.

As usual, guests are still welcome to bring their own picnics when visiting the park. We ask that, where possible, guests take their waste home for responsible disposal.

For guests arriving by car we will be parking vehicles in line with current social distancing guidelines. There is ample car parking available to ensure we can park your vehicle quickly and efficiently. We ask that visitors please respect social distancing when leaving and returning to their vehicles. On arrival you may be asked to wait in your vehicle to help manage the number of visitors approaching the park entrance at one time.

In addition to our extensive hand washing facilities located in our toilet and baby changing amenities we have a number of hand sanitiser and hand wash stations strategically located around the Park for the convenience of our guests.

Guests are welcomed and encouraged to also bring their own hand sanitiser to use around the park. We will also have a small selection of hand sanitisers available to purchase as part of our park essentials range.

Extra Hand Wash Stations have been set up at the following places.

  • Peppa Pig World
  • Next to the Coffee Station
  • The Pavillion
  • The Cobra
  • Next to the Lost Kindom Toilets

We have always prided ourselves on the cleanliness of our award-winning toilet facilities and as such all our toilets will be open with social distancing measures in place. We will be running enhanced cleaning schedules across these facilities to ensure a clean and safe environment for everyone.

You will not be required to wear a face covering when visiting Paultons. The Government’s guidance for our industry, which has been reviewed and passed by the Health & Safety Executive, does not recommend or insist that either our staff or guests wear face coverings. You may however see some of our staff wearing coverings or protective visors around the park, this is to keep our team who work in certain roles safe. 
  
Should you wish to wear a face covering at the Park and whilst using any of the rides and attractions please feel free to do so. Face coverings are available to purchase at the Park if needed.

Paultons will be a cash-free environment so please ensure that you are able to make card or contactless payments for the day of your visit. If you do bring cash to the park and would like to use it then we will exchange your cash for a Paultons Gift Card at Admissions or The Hub, which can be used at any of the outlets around Paultons (this can only be arranged at The Hub or our Admissions Kiosk).

Should a guest be displaying symptoms of COVID-19, including a high temperature, we would respectfully ask that they do not visit the Park. Please be aware that a guest displaying a high temperature will be refused entry.

A virtual queueing system is being developed for the Official Paultons Park App in order to reduce time guests spend in queues and to assist with social distancing. Please ensure you download our App prior to arrival at the Park and upload your park tickets onto this platform to create your visiting party.

Seating plans have been developed to allow social distancing on our rides and attractions in order to minimise contact between families. Please follow the instructions of the ride operator and appropriate signage.

Unfortunately, it is not feasible to make the required social distancing adjustments to all our attractions and facilities. Therefore, indoor play areas, 4D Show Street Cinema and the Bouncer and trampolines will be closed. The closure of these attractions will be continually reviewed and revised as appropriate. Other operations and facilities may be modified or suspended without notice.

The park will be operating at a limited capacity to ensure we can fully adhere to the governments social distancing and safety guidelines. Therefore, all visits, including Season Ticket Holders, will need to be booked in advance on our website. You will be sent a ticket via email, please bring this and your Season Ticket (in-app or physical) to the park as both will need to be scanned.

Please remember you will need to book a place for everybody in your group (excluding children under 1 metre in height). We hugely value the loyal support of our Season Ticket Holders and thank you in advance for your understanding of the situation.

Yes, we will be extending your Season Ticket validity to ensure that you receive the full year’s access to the Park that you were expecting. Season Tickets will be extended based on the length of time the Park is closed and your Season Ticket expiry date. Further details are available here.

Yes. Strollers can be booked online when you book tickets and Wheelchairs are available to reserve by calling our team on 023 8081 4442 in advance of your visit. Please note there are a limited number of both strollers and wheelchairs available so please book early to avoid disappointment.

There are advantages to coming to the Park on a wet day, it will be quieter meaning less queues and more rides. All of our rides and attractions operate in the rain, so wrap up with the appropriate clothing, it can actually be the best day to come. It is very rare that it rains constantly all day in the UK.

However if you do want to change the date of your visit you will need to call us on  02380 814442, there will be a £5.00 charge at the time. We will move your booking to another day of your choice as long as that day has available capacity. 

We can only move tickets BEFORE the date of your visit, we are unable to do this either on or after the date. Tickets are non-refundable under any circumstances.

Please visit our help centre here:

www.help.paultonspark.co.uk

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