Paultons Park Peppa Pig World

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We have developed answers to a series of the most frequently asked questions below. Please make sure you have read these before deciding to get in touch.

Opening Times and Prices

  • What are the ticket options to gain entry to the Park?

    Tickets can either be purchased at the gate or via our on-line ticketing system.

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  • What does the entry price include?

    The admission price includes entry to Paultons Park (including Peppa Pig World) and use of all the rides and attractions*

    * With the exception of Go Karts and some other coin operated and seasonal amusements. Height restrictions do apply on certain rides. A selected number of rides are closed during November/December. Terms and Conditions apply.

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  • What times do the rides and attractions open and close?

    This does vary dependent on the time of year. A detailed calendar with the opening and closing times is available on our opening times page. A copy of this is also available on the Parks main advertising leaflet. The Park gates always open to admit guests at 10.00am.

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  • Are there any additional charges once we gain entry to the park?

    There are additional charges for Go-Karts, skill based prize games and other coin operated attractions.

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  • Is entry to Peppa Pig World included in the Admission Price?

    Yes, the ticket price includes admission to both Paultons and Peppa Pig World. More information is available in our Peppa Pig World pages.

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  • Are there any admission concessions?

    We offer concessions for the following:

    • Children under 1 metre are admitted free of charge. Please Note: Children are measured with their shoes on.
    • Wheel Chair/Mobility Scooter Dependent Guests are admitted free of charge.
    • Special concessions are available for groups of 15 or more paying guests.

    Full details of the Paultons Park Admissions Pricing can be found on our ticket prices page. Separate concessions apply for Santa’s Grotto tickets.

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Tickets and Season Tickets

  • What are the ticket options to gain entry to the Park?

    Tickets can either be purchased at the gate or via our on-line ticketing system.

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  • How do I purchase discounted tickets online?

    Tickets must be purchased in advance before the day you visit to qualify for the discounted online prices. Advance tickets will not be valid on the day of purchase. Please purchase 'Tickets for Today' if you are visiting today.

    To begin your purchase visit our on-line ticketing system.

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  • Do guests entering the Park on a family ticket need to arrive at the same time?

    Yes, irrespective of whether guests have purchased a family ticket on-line or on the "gate" all members of the family must enter the Park at the same time.

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  • Do you provide tickets at beneficial prices for larger Group bookings?

    Group Tickets are available for purchases of 15 tickets or over where additional concessions are available for visits made on weekdays during school term times. The most cost effective way of purchasing Group Tickets is on-line.

    (Please note: these are date specific and non-transferable and no refunds will be given for any unused or part used tickets.)

    For more information visit our groups section. Separate group concessions apply for Santa’s Grotto tickets.

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  • How can I purchase a season ticket?

    Season Tickets can be purchased at the Park either before entry or at a discounted price after admission. Renewals can be done via the telephone. Further details and current pricing can be found on our season tickets page.

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Group Visits

Group information can be found in our groups pages. If you can't find the answer to your question you may find the answer below. Separate group concessions apply for Santa’s Grotto tickets.

  • How many people do I need to qualify for group rates?

    15 or more paying people. If you have less than 15 paying people on the day the family supersaver and/or single rates will apply.

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  • Do we need to arrive together?

    Yes, the group must enter the park en block together and one admission ticket will be printed when purchasing tickets online.

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  • Do I need to book?

    Yes. We like you to book as we can then give you the best possible service when you arrive on the day.

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  • When do I pay?

    Payment must be made en bloc on arrival at the Admissions Information Kiosk (window 10). To speed up your entry into the Park you must know the exact number of adults, children under 12 years and children under 1 metre (even though they are free of charge) before you go to the Group Admissions Kiosk to pay for your group. It is a good idea to check numbers on the coach before you arrive at Paultons.

    Please note - we do not invoice for group admission after entry, all monies must be paid before entering the park.

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  • Do I have to pay a deposit?

    No, a deposit is not required for admissions when booking. However, a deposit of 25% is required for pre-booked catering.

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  • How do I pay?

    Payment can be made by credit/debit card (Mastercard, Visa or Switch) or by cash. Only the Group Organiser should attend Admissions Information Kiosk (window 10) to pay for the tickets. Payment is required on the day of the visit. Please note we do not accept personal cheques. We do accept cheques drawn on a groups account but then only by prior arrangement.

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  • How can I check the children's height?

    It is advisable to check the height of children before you arrive but there are measuring points at the entrance. Please note that the height of children is checked at the Admissions Gate and that shoes must be worn.

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  • Where does the coach unload and park?

    The Organiser should instruct the coach driver to go straight to the coach car park which is clearly signed 'Coach Parking'.

    From the Coach Guests should make their way to the admissions area which is located at the top end of the Car Park.

    Coach Drivers are given free admissions to the Park and catering vouchers which they obtain by reporting to the Admissions Information Kiosk (window 10) after they have parked the coach.

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  • Can I buy tickets before the day?

    We can provide pre-paid tickets for a group if required. Please telephone us with the exact numbers in your group so we can confirm the cost to you. Payment must be received at least two weeks before your visit to enable the pre-paid tickets to be issued and sent out to you to distribute. PLEASE NOTE THERE ARE NO REFUNDS ON PRE-PAID TICKETS.

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  • How do we pay if we come in individual cars?

    You need to arrange to meet together at the Park so the Group Organiser can go to the Admissions Information Kiosk (window 10) to pay en bloc. Alternatively, the Group Organiser can buy pre-paid tickets in advance via the telephone at our standard group rates. These tickets are sent out to you to distribute to your group.

    We also sell group tickets (15 or more paying guests) online, visit our group pages for more information. Please note that online tickets cannot be purchased on the day of the visit, are date specific and non- refundable. On arrival at the Park, the Group Organiser should take the downloaded voucher to the Admissions Information Kiosk (window 10) to be exchanged for tickets.

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  • Can we go back to the coach?

    A pass-out is given at the exit of the Big Toy Shop so you can return to the coach to collect lunches. It is better for one or two adults to be designated for this rather than taking the whole group back to the coach. You should also arrange a time with the Coach Driver to do this.

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  • Are there any toilets near the entrance?

    Yes, there are toilets (including toilets for disabled guests) outside the Park in the main car park opposite the Admissions area. A main toilet block (with baby changing facilities in Ladies and Gents, and a disabled guest toilet) is also just inside the Park.

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  • What should I do if I lose a child?

    Notify any member of staff or go to our First Aid Centre which has contact with all other locations around the Park. Any lost child should also be taken to the First Aid Centre.

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  • Can I have a map of the Park?

    A map of the Park is included in our Park Guide which can be obtained from either Group Admissions or Guest Information.

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The Rides

A selected number of rides are closed throughout November and December for winter maintenance.

  • At what age group is Paultons and its rides and attractions most suitable for?

    Paultons is designed for families with children below the age of 14 years old. There is a huge range of rides ranging from those that are only suitable for very young children through to the Cobra and Edge Rides which are designed for the older children and adults alike. Peppa Pig World is a fully themed and immersive experience with 7 rides an indoor and outdoor playground and numerous other interactive experiences designed for children between the ages of 1 to 6 years old. For more details see our rides & attractions page.

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  • Are there age/height restrictions on any of the rides and attractions?

    Yes, as with all other Theme Parks there are height and age restrictions on the majority of the rides for Health and Safety reasons details of which can be found on our rides page. However, being a Park designed specifically for families the rides have been designed specially to cater for children. Paultons does not operate any rides which would be deemed as "White Knuckle". To illustrate, even our largest Coaster the Cobra is accessible to a child over 4 years old and 1.1 metres tall should they wish!

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  • Are there any rides and attractions which we are likely to get wet on?

    Yes, the Raging River Ride and Water Kingdom are two areas where you are likely to get wet. In addition, the Wave Runner is a water based ride but by its nature you will not get as wet when using this ride. Within Peppa Pig World there is a small water splash area, Muddy Puddles, where younger children may get wet but this is far smaller than Water Kingdom.

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  • Are there facilities in which we can dry off if required?

    Next to both the Raging River Ride and Water Kingdom there are "People Dryers" (additional charge applies). These are in effect large booths which a family can enter to dry off by the use of fast flowing warm air - similar to a giant hair dryer.

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  • If I am pregnant - am I able to use the Rides and Attractions?

    We advise that certain rides are not used by expectant woman. Full details can be found at the Information Board located at each ride and also within our Accessibility Guide copies of which can be requested at Guest Information. In addition to the rides Paultons has wonderful gardens and a fantastic collection of birds and animals that can be enjoyed.

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  • Are any rides and attractions closed at certain times of the year?

    In adverse weather conditions certain rides will not be run for safety reasons. These will be clearly signed on the screens in the admissions building.

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  • Do any of the rides and attractions contain flash photography?

    Guests with epilepsy please be aware that the following rides and attractions contain flash photography: The Cobra, Raging River Ride, The Cat-O-Pillar, The Wave Runner, Trekking Tractors, Daddy Pig's Car Ride, George's Dinosaur Adventure, Peppa's Magic Photo Studio, Madame Gazelle's School House, Flight of the Pterosaur, The Dinosaur Tour Co. Velociraptor and Dino Chase.

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On The Day

  • Can I use my Credit and/or Debit Card at the Park?

    Paultons accepts Mastercard and Visa Credit and Debit Cards. American Express Cards are not accepted.

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  • Can I obtain cash at the Park if required?

    Yes, "Cash Back" is available at The Big Toy Shop, Wild Forest Restaurant, Peppa Pig’s Toy Shop, Daddy Pig's Big Tummy Café, Station Restaurant, Coffee Station and Outpost12. Please Note: Certain Terms and Conditions will apply. The Park does not have an ATM machine on-site.

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  • Does the Park accept personal cheques?

    In line with the majority of other Business the Park does not accept personal cheques. Cheques drawn against a business account or group can be accepted but only by prior arrangement.

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  • How long does it take to leave the car park?

    Due to the single exit, and as experienced by similar attractions, please be aware that on peak days some queuing is likely in our car parks when exiting the Park. If you wish to avoid this we advise leaving prior to 5.30pm.

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  • Is it easy to find our way around the Park?

    Yes, to assist with this each group receives a Park Guide which includes a detailed map of the Park when they purchase their Admission Tickets with further copies available from Guest Information if required. To further assist there are numerous "finger" post signs around the Park as well as large scale maps located at key locations.

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  • Are all areas of the Park easy to access?

    All the Park is easy to access via level tarmac paths the only exception being the Lakeside Walk.

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  • Do you hire wheelchairs and children's buggies?

    Yes, Wheel Chairs are available to hire free of charge albeit we do ask that these be pre-booked prior to arrival by telephoning 023 8081 4442. Please be aware hiring a wheelchair inside the park does not permit free entry.

    Strollers are available for hire from the Guest Information desk:

    • Single - £8.00 for the day
    • Double - £12.00 for the day
    • £30 Refundable deposit required

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  • Does the Park operate a Dress Code?

    Yes, in line with our family image gentlemen are requested to wear a T-Shirt or similar at all times.

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  • Do you allow smoking in the Park?

    Smoking is not permitted in ANY areas of the Park with the exception of 8 Dedicated Smoking Zones the location of which are clearly marked on the Park Guide, a copy of which you will be given when purchasing your tickets. Further copies are available at our Guest Information Kiosk on request.

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  • Do you have medical assistance on-site that is available in the case of incident?

    When the Park is open to Guests we always have a fully qualified First Aid nurse on-site who is based at our well equipped First Aid centre which is located along Show Street. In addition the Park also has qualified First Aiders employed as members of staff to assist when required.

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  • Can I change my baby anywhere whilst at the Park?

    Yes - The Baby Care Centre (located just inside the main entrance area and Station/Pirate Ship toilets) has facilities for feeding and changing babies and a separate room for mothers to breastfeed. Baby changing facilities are also provided in Ladies and Gents toilets within the Park. Baby bottle and food heating is available at restaurants and kiosks.

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  • How do you deal with lost children?

    The Park operates a well rehearsed lost child procedure whereby lost children are reunited with their parents/guardians as quickly and as safely as possible. If a parent has lost a child they are to make their way to our First Aid Centre located along Show Street or contact the nearest member of staff.

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  • Do you allow Dogs or Pets in the Park?

    We regret dogs (except for fully registered assistance dogs) are not permitted in the Park. Assistance Dogs must be fully harnessed and have the appropriate jackets to clearly identify them as Assistance Dogs. Assistance dogs undergoing training are not permitted. Please Note: Paultons does not have any facilities for kennels etc. where dogs can be housed whilst their owners are in the Park. We advise you do not bring a dog with you and animals should not be left in cars.

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  • What catering facilities are there at the Park?

    Visit the food and drink page to find out more.

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  • Are you able to cater for guests with specific dietary requirements?

    When you arrive at the Park, please ask to speak to one of our Catering Supervisors who will be on duty and they will be pleased to assist. If you have anything that may require some forward planning prior to your visit please email: catering@paultons.co.uk.

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  • Are we permitted to bring a picnic into the Park and are there places where this can be eaten?

    Guests are welcome to bring their own picnics and there are ample areas around the Park where these can be enjoyed.

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  • Have you covered areas in the event of inclement weather?

    Whilst Paultons is fundamentally an outdoor attraction there are still areas that can be enjoyed when the weather is less than clement. George's Spaceship Play Zone is a large indoor play area within Peppa Pig World which, in addition to numerous giant umbrellas located on the many patio areas all provide shelter during those sudden showers!

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  • Have you got lockers where personal items can be left whilst we are in the Park?

    For information about lockers at the park please visit our guest services page.

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  • Can I exit the Park to collect belongings from our car during the day if required?

    Absolutely, by obtaining a Hand Stamp at the exit of the Big Toy Shop, it allows guests to exit the Park to collect and return belongings to their car whenever they wish.

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Other FAQs

  • Other than the Rides and Attractions - what else does Paultons have to offer?

    In addition to the rides and attractions there are beautiful gardens, a 10 acre lake and a wide collection of birds and animals to see and enjoy that will appeal to young children and adults of all ages. For more information please visit our attractions page.

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  • How do I know I am going to receive value for money?

    Paultons is awarded the VAQAS (Visitor Attraction Quality Assurance Scheme) accreditation. In order to achieve this - the Park undergoes a rigorous annual audit by an independent inspector. In addition to this, Paultons has received numerous accreditations over the years from various bodies praising the Park for its uniqueness and general impeccable standards of cleanliness and standards of services.

    With over 60 Rides and Attractions Paultons is proud of the fact that we offer fantastic value for money for a full days family entertainment.

    A selected number of rides are closed throughout November and December for winter maintenance.

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  • Do you partner any local accommodation providers?

    Paultons runs a programme called Paultons Breaks (www.paultonsbreaks.com) where local hotel accommodation packages are "bundled" together with admission to the Park. There are a wide range of local hotels involved in the programme.

    Alternately as Paultons is fortunate to be located on the easterly edge of the New Forest National Park there are also numerous other accommodation providers in the close vicinity that can provide a wide range of accommodation ranging from hotels, Self Catering Cottages, Campsites and Holiday Parks. Details on the majority of these providers can be found at www.thenewforest.co.uk.

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  • How best to find out information about the Park?

    This website has all the necessary information in one place. Alternatively, you can call our Administration Centre on 023 8081 4442 during office hours or contact us on Facebook or Twitter.

    On arrival at the Park guests are provided with a Park Guide which includes a comprehensive map of the Park and other pieces of useful information. We also have a Guest Information Kiosk which is always open when the Park is open to guests.

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  • What is the best way of travelling to Paultons Park if we do not have a car?

    Details on how to travel to the Park by Train and Bus can be found on our directions page.

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  • Is there a car parking charge?

    No all Car Parking is free. There is ample hard-standing Car Parks available for our guests. When arriving at the Park please follow the signs and our Car Parking staff instructions to ensure cars are parked both quickly and safely.

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  • Do you make charitable donations and if so how are applications made?

    Details on our policy regarding charitable donations can be found on our charity page.

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  • What facilities have Paultons got to cater for guests with disabilities?

    Paultons Park is located on a mostly flat site with wide tarmac pathways making for easy movement around the Park for those guests with mobility problems. The vast majority of the rides and attractions are accessible to guests with disabilities albeit there are a few exceptions. The Park has a comprehensive Accessibility Guide which details all the rides and any restrictions that may exist. Copies of this are available on request at the Admissions Kiosk, from Guest Information or can be viewed on-line on our disabled guests page. In addition, we are proud to be able to offer the following:

    • Disabled Parking - Please note these are restricted in numbers and do fill up quickly on busier days.
    • Free Wheel Chair Hire although we do request that these are pre-booked prior to arrival by calling our Administration Centre on 023 8081 4442.
    • Ample disabled toilet facilities - Please see Park Map for the locations.

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  • Have you got a "fast track" scheme for guests that may have difficulties queuing due to disability?

    Yes Paultons operates a Queue Assist Policy on busier days for those guests who have difficulties with queuing. Comprehensive details on how this operates can be found within our Accessibility Guide or on our disabled guests page.

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  • What is shadow payment?

    When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to 'shadow' the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected) then the funds will go back into your account. Occasionally the 'shadow' may remain on your account for between 3-6 days depending on your bank.

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  • Are there any height restrictions in the car park?

    There are no height restrictions to enter the car park at Paultons. Large vehicles, buses and coaches will be directed to the coach parking area upon arrival during busy times.

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  • Who do I contact if I have lost property at Paultons Park?

    Please use the contact us page for further assistance regarding lost property at Paultons Park.

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Opening Times

Park opens from 10am on marked dates. Rides open:

10.00am - 4.30pm
10.30am - 4.30pm
10.00am - 5.00pm
10.30am - 5.00pm
10.00am - 5.30pm
Christmas at Paultons: 10am - 4.30pm
Park Closed
Park Closed
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TODAY AT THE PARK

  • Park Open From 10am!
  • Rides Open from 10am.
  • Happy Halloween! Monster moves to spooky tunes at the Little Monsters Ball at 12:30pm & 4pm!
  • Join in with Spooky Story Time at 11am & 2pm!
  • Dress your best for Freaky Fancy Dress at 3pm & 3:30pm!
  • Meet Pickles the Pumpkin, Hank the Scarecrow and their spooky friends throughout the day!
  • Meet Peppa & George outside the School House in Peppa Pig World from 12:15pm until 2:15pm. Additional appearances throughout the day.
  • ALIVE! Dinosaur Encounter is currently unavailable. Look out for our baby dinosaurs Roary & Chewie and our Lost Kingdom Rangers throughout the day!
  • Come and watch Sammy and Ray in the Show Street 4D Cinema. Shows every 30 minutes from 11am.
  • See the Penguin Feeding today at 12pm and 3:30pm!
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