Help Centre

Aerial View Of Peppa Pig World

Facilities and services for disabled guests

Admission Rates

Paultons Park does not wish to discriminate against guests with disabilities and therefore the appropriate admission rate will be charged. Details on Family, Group and Season Ticket prices can be found on our ticket prices page.

Children under 1 metre in height are admitted free (shoes must be worn).

Whilst a large number of the rides are accessible to wheelchair users there are a limited number where this is not feasible. In recognition of this wheelchair dependent guests are admitted free of charge*

Only available to guests arriving with their own wheelchair or mobility scooter.
There are no concessions for carers available.

Parking

We have a large accessible parking area which is located close to the Park's main entrance and Ticket Kiosk where entry tickets can be purchased. This dedicated parking area can easily be found by following the clear signs from the main drive. Each individual bay is clearly marked.

First Aid Centre

Paultons has a dedicated First Aid Centre which is always staffed by a trained First Aid Nurse when the Park is open to guests and is located at the start of Show Street just inside the main entrance. On busier days our nurse is supported by trained First Aid Assistants. To complement this resource a number of our staff working in various location(s) around the Park are also trained to assist a guest if required prior to the arrival of our nursing team to any particular incident.

At the First Aid Centre we also administer our Queue Assist Scheme and coordinate our Lost Children Procedure.

Toilets & Changing Facilities

The Park has ample toilet facilities all of which include facilities for our guests with disabilities. The location of the toilet facilities are shown on the Park Map and Guide a copy of which is available on your arrival at either the turnstiles or admissions kiosk. In addition there are ample directional signposts around the Park as well as large boards for guests to view. A downloadable version of the Park Map can be found on our map page. A purpose built Adult/Older Child Changing facility is available adjacent to the main toilet facilities just inside the main entrance. Access to this facility is via a coded access door, the code for which is available from the First Aid Centre. This facility is equipped with a mobile hoist. Due to individual needs, we ask that Guests use their own hoist slings. Baby Care Centres are located just inside the main entrance, at Lost Kingdom and adjacent to the Pirate Ship and are designed specifically for nursing mothers. There are also full changing and washing facilities available. Baby Changing facilities are available in all male and all female toilet facilities located around the Park.

Wheelchair users

The vast majority of the Park is laid with smooth level tarmac paths to aid accessibility around the Park for wheelchair and mobility scooter users. The only exception is the Lakeside Walk which is laid to compacted gravel.

A limited number of wheelchairs (self propelled) are available on a free of charge hire basis and are collected and returned to our First Aid Centre. Due to the limited supply we suggest these are pre-booked for the day of your visit either by calling the Park on 023 8081 4442 or emailing enquiries@paultons.co.uk

PLEASE NOTE that our wheelchair admission rate concession does not apply to "hire" wheelchairs as these cannot be taken out of the Park under any circumstances. Guests wishing to hire a wheelchair must have sufficient mobility to walk from their vehicle to the First Aid Centre where their wheelchair will be available for collection.

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