We recognise that certain guests require additional assistance in order to be able to fully enjoy their visit so we also offer a Queue Assist Scheme to guests who may experience difficulties with queuing.Read more
How can we help?
Viewing articles tagged: During Your Visit
The Queue Assist Pass is available to assist guests with disabilities who experience difficulties with queuing.Read more
Please telephone 02380 814442 and speak to a member of our Administration Team.Read more
A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question.Read more
Regrettably we do not have mobility scooters available for hire, only manual wheelchairs are available.Read more
We have a number of catering outlets across the Park, serving a variety of different meals.Read more
Children under 1 metre in height, when measured with shoes on, enter the Park free of charge and do not require a ticket.Read more
Car parking is free of charge at Paultons.Read more
If exiting the Park, please ensure that you have your hand stamped so that you can gain re-entry.Read more
Ride photos are only available to purchase on the day of visit whilst you are at the Park. All ride photos are erased daily.Read more
The safety of our guests is our top priority and whilst some rides do have weight restrictions, in most cases access to the rides depends on containment, i.e. whether a guest can safely be contained on the ride in the harnesses or straps.Read more
We have a great selection of rides suitable for children under 1 metre in height, including all those in Peppa Pig World which are suitable for children from 12 months.Read more
We do advise that our rides in Peppa Pig World are suitable for children aged 1 year and above.Read more
The Park and its rides and attractions do continue to operate in the rain.Read more
Fast track is only available to purchase as part of a VIP Package.Read more
Yes, our First Aid Centre located in Show Street and is manned by a qualified nurse.Read more
Speak to a member of staff who will be happy to assist.Read more
Yes, our Baby Care Centres have facilities for feeding and changing babies and a separate room for mothers to breastfeed.Read more
Do I have to queue again if another person in my party can't ride as they are looking after a child.
No, we have a Tot Swap procedure at the park which allows parents to enjoy the height restricted rides when visiting the Park with Toddlers.Read more
Yes, we have multiple lockers situated around the Park.Read more
Yes, Strollers are available to hire at the Guest Information Kiosk.Read more
Yes! We are proud to have WiFi coverage across the majority of the Park.Read more
In line with the Park's family image Paultons operates a no smoking policy (including e-cigarettes).Read more
Yes, we have Security Guards on site, however we cannot guarantee the safety of your belongings; because of this we recommend you do not bring valuables with you to the park.Read more
Tickets include entry to Paultons Theme Park & Peppa Pig World with over 60 rides & attractions included in the price.Read more
This does vary dependent on the time of year. A detailed calendar with the opening and closing times is available on our opening times page.Read more
There are additional charges for Go-Karts, skill based prize games and other coin operated attractions.Read more
The Organiser should instruct the coach driver to go straight to the coach car park which is clearly signed 'Coach Parking'.Read more
Yes. A pass-out is given at the exit of the Big Toy Shop so you can return to the coach to collect lunches.Read more
Yes, there are toilets (including toilets for disabled guests) outside the Park in the main car park opposite the Admissions area.Read more
Paultons is designed for families with children below the age of 14 years old. There is a huge range of rides ranging from those that are only suitable for very young children through to our larger rollercoasters.Read more
Paultons accepts Mastercard and Visa Credit and Debit Cards. American Express Cards are not accepted.Read more
Yes, "Cash Back" is available at a variety of our retail and food and beverage outlets.Read more
Yes, to assist with this each group receives a Park Guide which includes a detailed map of the Park.Read more
All the Park is easy to access via level tarmac paths the only exception being the River Walk.Read more
Yes, in line with our family image all guests are requested to wear a T-Shirt or similar at all times.Read more
What is your postcode?
Our postcode is SO51 6AL
Where is Paultons?
Paultons Park is located in the New Forest, Hampshire, just off junction 2 of the M27
Do I have to pay for my toddler?
Children under 1m in height, when measured with shoes on, enter the Park free of charge and do not require a ticket
Can I upgrade my Park ticket to a Season Ticket after my visit?
To upgrade your park tickets to seaon tickets this must be done on the same day of your visit, whilst you are still at the Park by visiting our Guest Information Kiosk. We regret that we are unable to assist with season ticket upgrades retrospectively.
I have lost or had my season ticket stolen, what can I do?
Season tickets can be replaced for a charge of £5.00. Please visit the Admissions Kiosk on arrival to the park.
How many rides can a child <1m in height go on?
We have a great selection of rides suitable for children under 1m in height, including all those in Peppa Pig World which are suitable for children from 12months. George's Dinosaur Ride has a height restriction of 85cm. Please visit our rides and attractions page for further details on each ride,
Can I cancel my ticket booking?
Orders for online tickets cannot be cancelled and all tickets are non-refundable.
I have not received my booking confirmation, can you re-send?
Please sign in to your account on the website and view your order history. Here you will be able to view your order, download your tickets or re-send your email confirmation to the email address set up at the time of purchase.
If I book advance tickets, can I use them on any date?
Tickets purchased online are valid for the current main season, up until 23/11/2018, and can be used on any date during our advertised opening times. Advance tickets are not valid on the day of purchase but are valid from the following day.
Can I use my gift vouchers online?
Paper gift vouchers can only be redeemed at the Park and cannot be used towards online purchases. Gift Cards can be used both online or at the Park.