Guest Services

Contact Us

Guest Services at Paultons Family Theme Park

We understand the importance of guest feedback and are very keen to hear about your experience at the Park. Please send any feedback regarding your visit directly to Guest Services.

  • To ensure that we can respond to your feedback fully please ensure that you attach proof of purchase to confirm the date of your visit - this can include your tickets, receipt or a copy of your bank statement.
  • If your email is giving feedback regarding a recent visit please be advised that it may take up to 10 working days to receive a response. We regret we will be unable to respond to any feedback that is received more than 4 weeks following a visit.

You can also write to us at:

Paultons Park Ltd
Ower, nr. Romsey
The New Forest
SO51 6AL

Our guest services department is open Monday to Friday 9 am - 3 pm. If your enquiry is urgent and needs an immediate response please telephone our administration team on (023) 8081 4442. They will be able to assist with any queries 7 days a week 9 am - 5 pm.

Thank you for taking the time to contact us.