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Please login to your account to check your order history, download your tickets (excluding Christmas tickets), re-send your email confirmation or update your account details. If you are having trouble logging in, you can create a new account with a different email address to purchase tickets.
To contact us for help with buying tickets online, please complete the form below and we will aim to get back to you within 24 hours. If you are visiting before this time, please contact a member of the admissions team when you arrive at the Park.
Can I buy tickets at the gate?
Yes, tickets are available to purchase at the gate. The Advance discounted tickets however are only available online.
How do I know if my child(ren) are eligible for free entry?
Only children under 1 metre are admitted free of charge. Additional tickets will be available to purchase at admissions if required. Children's height will be measured at Admissions - Shoes must be worn. If you are unsure please do not purchase an online ticket as we are not able to refund tickets.
Tickets include entry to Paultons Theme Park & Peppa Pig World with over 60 rides & attractions included in the price including: rides, walk through attractions, birds, animals, gardens, seasonal water splash parks and an indoor playzone. Go Karts require an additional charge as do some smaller coin operated attractions. A selected number of rides are closed during November and December. Separate tickets are required to book a place for Santa’s Grotto.
Why do I need a printer or smart mobile phone to buy tickets?
Tickets purchased have a barcode on them that we will need to scan when you arrive at the Park to gain access. We can do this either on a printed copy of the ticket or on a smart mobile phone screen. Please note we are unable to accept an order confirmation number when you arrive to access the Park. We can re-print tickets for you if required with an administration fee of £5.00.
What is a smart mobile phone & how do I use it to access my tickets?
A smart mobile phone is a device that can access the internet and make phone calls with a full colour screen. To access your tickets after they have been purchased on this website:
Login to your email account using your smart mobile phone.
Open the attachment of the tickets on the email from Paultons Park.
Save the tickets to your photo folder on the phone.
We can then scan the barcode of your tickets on your smart mobile phone's screen when you arrive at the Park. Tickets are NOT sent to you as a text message. Depending on your phone type you can save the email attachment of the tickets to your phone by either double tapping or pressing the image for 2-3 seconds until a 'save' message appears. Please check your phone's operating manual for instructions on saving email attachments or images to your phone.
If you choose to print your tickets at home before you visit, your tickets will be emailed to you in the format of a pdf file. To open a pdf file, you will need an up to date pdf reader programme installed on your computer or device. You can download a free pdf reader from Adobe.
I have not received an order confirmation email, where is it?
Some email providers mark the order confirmation email as 'spam' or 'junk' when it is sent to your inbox. Please carefully check your junk or spam email folder for a copy of the order confirmation. If you are still unable to find it, you can login to your account and download your tickets from your order history.
Some email services (Gmail for example) are now filtering emails that you receive into different folders within your inbox. Please search for 'Paultons Park Order Confirmation' to find a copy of your order in your inbox.
There may also be a chance that you have entered an incorrect email address when you registered on the desktop website or mobile site. To retrieve your order you will need to login to your account and download your tickets with the incorrect email address that you registered.
If you choose to print your tickets at home before you visit, your tickets will be emailed to you in the format of a pdf file. To open a pdf file, you will need an up to date pdf reader program installed on your computer or device. You can download a free pdf reader from Adobe.
My tickets or barcodes are not printing properly, what can I do?
If you are able to see the barcode number on your printed ticket, we can still admit you to the Park by typing this into our scanners when you arrive. This is a long number that appears along the top or left hand side of the ticket. Alternatively if you are able to open the ticket email attachment on your smart mobile phone, we can scan the barcode on your device when you arrive at the Park to permit entry. We are unable to use the order confirmation email number to permit entry to the Park, a ticket is required.
If you experience an issue when purchasing online i.e. your internet connection drops out or the payment page freezes or errors, you can login and check your order history to see if the transaction has gone through. You can also download your tickets, re-send your email confirmation & update your account details. Manage your account.
How do I know if my details are secure when placing a transaction on the site?
The Paultons website uses an SSL security certificate registered with Thwate using a 256 bit encrypted connection. Depending on what browser you are using you will also see either a green bar in the address browser, the beginning of the url highlighted in green text or a padlock symbol.
What is 3D Secure & how do I reset my cards password?
3D secure is a payment stage set up by your card issuer or bank to increase the level of security when purchasing online. If your card is registered for 3D secure, you will need to enter the characters of a memorable word that you have previously set up with your card issuer or bank. If you cannot remember this, would like to reset it or are having any other problems at the 3D secure payment stage you will need to contact your card issuer or bank by telephone. Alternatively you can try a different card to make the payment.
I am seeing an error message at the payment stage, what should I do?
If you are seeing an error message or the payment page has frozen when trying to complete your transaction, please login to your account and check your order history to see if the transaction has gone through. If no orders are showing in your history, the transaction has not gone through and you will need to try again. If there is an order, you can download your tickets or resend the confirmation email from the manage your account section.
I have been charged, however I have not received my tickets & cannot see my order in my history, why?
Please check your order history to see if your transaction has been successfully processed. If there are no orders in your history, any charges that you see on your card will be returned to you by your bank or card issuer shortly. In this situation we have not received any payment for your transaction therefore we are unable to issue you with any tickets. Your bank or card issuer will return any charges showing to you shortly.
Christmas at Paultons tickets will be posted via Royal Mail. A £1.50 admin fee applies. Any tickets purchased 5 working days or less before your visit date must be collected on the day of your visit from the Admissions Kiosk at the Park.