How We Keep You Safe

Audit: Regularly reviewing and identifying potential vulnerabilities.
Adapt: Updating and modifying procedures based on the latest best practices.
Amplify: Promoting safety measures to reassure our visitors and deter potential threats.

Rides and Attractions: At Paultons Park, the safety of our visitors is our highest priority. We ensure all rides and attractions undergo rigorous and regular inspections and testing, supported by a team of specialized trained engineers. Every ride is meticulously signed off and safety checked daily in accordance with the manufacturer’s specifications upon installation, guaranteeing compliance with the highest industry standards. Our robust health and safety policies, procedures, and audits are continually reviewed and updated to ensure a safe and enjoyable experience for all.

First Aid Centre: Our on-site First Aid Centre is staffed with fully qualified nurses to address any medical needs promptly.

Lost Child Procedure: In the event of a lost child we have a robust and tested procedure, all staff are alerted to locate the child while maintaining confidentiality on communications networks.

Child Safety Stickers: Complimentary stickers with emergency contact numbers are available for children, ensuring quick reunification if they become separated from their group.

School Group Risk Assessments: All school groups are offered a complimentary risk assessment visit before bringing groups to the park, ensuring safety planning tailored to their needs.

Supervised School Groups: School groups are supervised with appropriate adult-to-child ratios, adjusted to meet their specific requirements and ensure a safe and enjoyable experience.

We encourage all visitors to remain vigilant and report anything unusual to our staff immediately. Your participation helps us ensure a safer experience for everyone. How to report: Look for our team members wearing identifiable uniforms, or visit any information point around the park. Our enhanced mobile connectivity ensures you can easily contact our staff or emergency services when needed.

What should I do in case of an emergency?

Inform the nearest staff member or call 023 8081 4442 and press 1 to speak with a member of our team directly who will be able to take the appropriate action.

Are there security checks at the entrance?

To maintain a safe environment, we reserve the right to conduct routine security checks at all entry points.

How can I contact security while at the park?

Speak directly with our staff to request security.

What if my child gets separated from me?

Inform the nearest staff member immediately. Our lost child procedure ensures a coordinated and discreet search, and children with safety stickers can be quickly identified and reunited.

What provisions are in place for school groups?

We offer school groups the opportunity to conduct risk assessments prior to their visit and ensure adult-to-child supervision ratios meet group needs.

How does Paultons Park ensure digital security?

We actively monitor our website chatbot, social media communications, emails, and website usage for unusual queries or suspicious behavior. This digital vigilance helps ensure both online and on-site safety for our visitors.