How We Keep You Safe

Visible Security Presence: Our professional security teams, patrol the park to assist visitors and deter any inappropriate behavior.

Advanced Surveillance: Our CCTV systems monitor the entire theme park, including car parks, ensuring continuous coverage for your safety.

Controlled Access Points: Security staff are stationed at the main entrance to manage and monitor visitor flow securely.

Enhanced Perimeter Protection: The park is surrounded by advanced metal fencing to provide an additional layer of security. Traffic control barriers and bollards are used where relevant to maintain a safe and controlled pedestrian/ vehicle interface.

Rapid Communication: All staff are connected to a radio and telephone communication system to report emergencies or provide assistance promptly.

Emergency Services Integration: We maintain direct connections with local emergency services, ensuring swift responses when alarms are activated.

Security Alarms: Comprehensive alarm systems are in place throughout the park to detect and alert staff to potential security breaches.

Unattended Items: Staff are trained to monitor and report unattended packages promptly, ensuring a safe environment for everyone.

Digital Security Monitoring: Our team actively monitors our website virtual chat assistant, social media direct messages, emails, and website usage to identify unusual or suspicious communication patterns.

Enhanced Connectivity: The park offers full Wi-Fi coverage for visitors and staff, and a mobile cellular tower to further improve mobile signal coverage across the park.

Audit: Regularly reviewing and identifying potential vulnerabilities.

Adapt: Updating and modifying procedures based on the latest best practices.

Amplify: Promoting safety measures to reassure our visitors and deter potential threats.

Rides and Attractions: At Paultons Park, the safety of our visitors is our highest priority. We ensure all rides and attractions undergo rigorous and regular inspections and testing, supported by a team of specialized trained engineers. Every ride is meticulously signed off and safety checked daily in accordance with the manufacturer’s specifications upon installation, guaranteeing compliance with the highest industry standards. Our robust health and safety policies, procedures, and audits are continually reviewed and updated to ensure a safe and enjoyable experience for all.

First Aid Centre: Our on-site First Aid Centre is staffed with fully qualified nurses to address any medical needs promptly.

Lost Child Procedure: In the event of a lost child we have a robust and tested procedure, all staff are alerted to locate the child while maintaining confidentiality on communications networks.

Child Safety Stickers: Complimentary stickers with emergency contact numbers are available for children, ensuring quick reunification if they become separated from their group.

School Group Risk Assessments: All school groups are offered a complimentary risk assessment visit before bringing groups to the park, ensuring safety planning tailored to their needs.

Supervised School Groups: School groups are supervised with appropriate adult-to-child ratios, adjusted to meet their specific requirements and ensure a safe and enjoyable experience.

What should I do in case of an emergency?

Inform the nearest staff member or call 023 8081 4442 and press 9 to speak with a member of our team directly who will be able to take the appropriate action.

Are there security checks at the entrance?

To maintain a safe environment, we reserve the right to conduct routine security checks at all entry points.

How can I contact security while at the park?

Speak directly with our staff to request security.

What if my child gets separated from me?

Inform the nearest staff member immediately. Our lost child procedure ensures a coordinated and discreet search, and children with safety stickers can be quickly identified and reunited.

What provisions are in place for school groups?

We offer school groups the opportunity to conduct risk assessments prior to their visit and ensure adult-to-child supervision ratios meet group needs.

How does Paultons Park ensure digital security?

We actively monitor our website chatbot, social media communications, emails, and website usage for unusual queries or suspicious behavior. This digital vigilance helps ensure both online and on-site safety for our visitors.