Stage 1 - Approval to use the scheme
Guests who feel they require assistance queuing must register their access requirements here if a valid Access Card ID is not held. Applications can take 4-5 days to be processed during peak times.
Registering access requirements exclusively with Paultons Park is free of charge.
You will be given the option to upgrade to a full Access Card for £15, which will be valid for 3 years, and recognised at over 2,000 venues throughout the UK and beyond.
Queue Assist Passes cannot be issued on the day of your visit, you must book online in advance using an Access Card ID.
Stage 2 - Booking Queue Assist Passes
All Queue Assist Passes must be pre-booked online, in advance of arrival.
Guests who hold a valid Access Card with the WC or queueing symbol applied, can book a Queue Assist Pass using their Access Card ID details in the section below.
Once you've booked your date using the 'Queue Assist Booking' section below, you will be emailed a voucher which can be shown to our Park Nursing Team on the day of your visit.
The number of live Queue Assist bookings is limited to 2 at any one time.
Stage 3 - Collecting your Queue Assist Pass
On arrival at the Park, please present your voucher to the Nurse in First Aid. The guest or carer will be issued with a Queue Assist Pass which will be date stamped, logged and initialled by the Nurse and is only valid for the one-day visit.
Stage 4 - How to use the Queue Assist Pass
On arrival at one of the listed rides, the wristband holder or carer should hand the Queue Assist Pass to the Ride Operator who will hole-punch the appropriate part of the pass. The next time that a listed ride can be accessed using the scheme will be written on the pass, based on the queue time for the current ride, and handed back to the wristband holder or carer. All the Park's other rides can be accessed at any time via the exit gates on presentation of the Queue Assist Pass together with the wristband.
Important Information
- The wristband holder may enter the rides as detailed on the ride information boards, albeit in the majority of cases this will be via the exit gates where the guest needs to make their presence known to the Ride Operator.
- The only exceptions are Buffalo Falls, Cat-O-Pillar, Dino Chase and Velociraptor where guests should report to the adjacent Ride Photography Kiosk where a Ride Operator's assistance can be requested.
- The wristband holder must be accompanied by at least one helper over the age of 14.
- If the guest does not meet the restrictions to ride unaccompanied, they should be accompanied by a responsible adult aged 16 or over. The maximum number of carers permitted to ride will vary from ride to ride dependent on the ride's compatibility. Details for each ride and attraction are listed on the Ride Accessibility page (please note a maximum of one carer is permitted on George's Dinosaur Adventure, Buffalo Falls and Al's Auto Academy). The wristband holder MUST be present at all times.
- The Ride Operators are unable to make exceptions to this policy. Queue Assist users may have to wait at a ride exit for a suitable and safe time to board/enter the attraction. Instructions will be given by the Ride Operator.
- The rides listed on the Queue Assist Pass can only be accessed under the scheme once per day and are subject to time constraints.
- The Queue Assist Scheme does not apply to character meet and greets, shows, George's Spaceship Playzone, Peppa Pig's House or any of the Park's Special Events.
- The Park staff are always on hand to assist and offer advice but for the safety of all concerned are not able to assist with lifting a guest on or off of a ride.
- The Ride Operator's decision is final as to whether a guest is able to use a ride.
- Wristbands and queue assist passes remain the property of Paultons Park Ltd.
