Rates, Facilities & Services

We have a large disabled parking area which is located close to the Park's main entrance and Guest Welcome area. This dedicated parking area can be easily found by following the clear signs from the main drive. Each individual bay is clearly marked. All parking is free.

Paultons has a dedicated First Aid Centre which is always staffed by a trained First Aid Nurse when the Park is open to guests and is located at the start of Show Street just inside the main entrance. On busier days our nurse is supported by trained First Aid Assistants. To complement this resource a number of our staff working in various locations around the Park are also trained to assist a guest if required prior to the arrival of our Nursing Team to any particular incident.

At the First Aid Centre we also administer our Queue Assist Pass (application required) and coordinate our Lost Children Procedure.

Ear defenders are available to hire for guests with disabilities from the First Aid Centre free of charge with a £10 returnable deposit. Please note there is a limited stock of these and they are issued on a first come first served basis.

The Park has ample toilet facilities all of which include facilities for our guests with disabilities. The location of the toilet facilities is shown on the Park Map and Guide a copy of which is available on your arrival at either the turnstiles or admissions kiosk. In addition, there are ample directional signposts around the Park as well as large boards for guests to view. A downloadable version of the Park Map can be found on our map page and our Park App. 

An Accessible Changing facility is available just inside the main entrance adjacent to the main toilet facility. An automatic height-adjusting changing table, mobile hoist (sling to be provided by guests) and other suitable facilities are available for use by guests. Access to this facility is by a coded access door, the code for which is available from the First Aid Centre.

Baby Care Centres specifically designed for nursing parents, are located just inside the main entrance, Lost Kingdom, Peppa Pig World, Tornado Springs and adjacent to the Pirate Ship.

Baby Changing Facilities are available in all male and all female toilet facilities located around the Park.

The vast majority of the Park is very easy to access for wheelchair users and there are special arrangements made at rides and attractions to allow access.

We are pleased to offer Mobility Scooters, which are available to hire from our website. There are a limited number of Mobility Scooters available each day and they must be pre-booked in advance.

In order to be supported in the event of an evacuation or potentially stressful situation, we ask that wheelchair users are accompanied by at least one helper over the age of 14 when using the rides.  If the wheelchair user does not meet the restrictions to ride unaccompanied, they should be accompanied by a responsible adult aged 16 or over.  The maximum number of people permitted to ride with a wheelchair user will vary from ride to ride dependent on the ride's compatibility and carriage capacity.  Please note that the accompanying person aged 14/16yrs will need to be seated next to the wheelchair user in order to provide support in the event of a ride evacuation.

Please note that there may be a short wait at a ride exit for a suitable and safe time to board/enter the attraction. Instructions will be given by the Ride Operator. During peak times, the ride operators will request a short break in between repeat goes.

We recommend reporting to our First Aid Nurse to obtain a wristband if the user is dependant on an adapted specialised buggy or has a level of mobility which enables a wheelchair to be left at the bottom of the exit ramp.

Wheelchair users can stay in their chairs at the following rides and attractions:

·         Peppa Pig's House - Please contact the operator in Pedro Pony's Ride Photo kiosk to gain access

·         Victorian Carousel

          Rio Grande Train Ride 

·         Gardens & Aviaries

·         Penguin Pool

·         Discovery Trail

All the other rides are accessible for wheelchair users via the exit gates. The exceptions are Buffalo Falls, Raging River Ride, Viking Boats, Edge and Dragon Roundabout which all have steps and therefore require a certain level of mobility to gain access which does vary dependent on the ride. Please refer to the individual Information Boards at the particular ride prior to contacting the Ride Operator.

A limited number of wheelchairs (self-propelled) are available on a free of charge hire basis and are collected and returned to our First Aid Centre. Due to the limited supply, we suggest these are pre-booked for the day of your visit either by calling the Park on 023 8081 4442 or emailing enquiries@paultons.co.uk

Guests wishing to hire a wheelchair must have sufficient mobility to walk from their vehicle to the First Aid Centre where their wheelchair will be available for collection

Wheelchair users are also able to use the Queue Assist Pass to further assist their access to the Park's rides and attractions.

All catering and shopping facilities are accessible to guests in wheelchairs. If you require additional assistance please do not hesitate to ask for assistance from a member of our staff as they will be delighted to assist.

Guests with allergies to certain foods or with special dietary requirements should ask to speak to a member of the Food and Beverage Management Team for advice and alternative menu options which we would be pleased to make available on request. Allergen information can also be found on our online menus. 

Any queries prior to your visit should be emailed to enquiries@paultons.co.uk (please allow at least 5 days for a reply).

There are ample seating areas located all around the Park. These take the form of benches and patio areas (a good proportion of which are under giant umbrellas that provide shade or shelter from the rain when required). There are also large undercover seating areas next to the Station Restaurant, outside Wild Forest, adjacent to Base Camp and adjoining the Route 83 Diner. Quieter areas such as our Japanese Garden, Jungle Falls and River Walk are also available.

Please refer to the specific Ride Information Section for details on ride accessibility. A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decision on whether the guest is able to use the ride is final.

We recognise that some guests require additional assistance from a service animal in order to visit and therefore Paultons is pleased to allow fully trained Assistance Dogs into the Park.  

Only trained and experienced support animals, capable of reacting appropriately and safely to any situation, are permitted on site here at Paultons Park.  We reserve the right to request proof of training and to refuse access to untrained animals due to the health and safety risk they pose to both guests and staff. Dogs undergoing training will not be allowed inside the Park. Proof of training may be requested.

We have a designated grass fouling area located behind the Pavilion in John and Anne’s Garden.   Please note that Assistance Dogs will not be allowed to accompany guests onto the rides or into the Water Parks for health and safety reasons.  Please ensure the dog is left with another member of your group and not left unattended at any time.  Assistance Dogs must remain at least 3 metres away from animal exhibits.