Rates, Facilities & Services

Paultons is pleased to recognise the reasonable adjustment symbols assigned to Access Cards for the following schemes which must be pre-booked:

• Queue Assist Scheme
• Essential Companion Scheme

We have a large disabled parking area which is located close to the Park's main entrance and Guest Welcome area. This dedicated parking area can be easily found by following the clear signs from the main drive.  Each individual bay is clearly marked.   All parking is free.

Please note there is a maximum height for our disabled car park of 2.4 metres. Parking for larger vehicles is available in our coach car park which is still in close proximity of the entrance.

Paultons has a dedicated First Aid Centre which is staffed by a trained First Aid Nurse.  This facility is located on Show Street, just inside the main entrance.

On busier days our Nurse is supported by trained First Aid Assistants. To complement this resource a number of our staff working in various locations around the Park are also trained to provide assistance, as required, prior to the arrival of the Nurse.

We also administer our Queue Assist Pass (application required) and coordinate our Lost Children Procedure from the First Aid Centre.

Ear defenders are available to hire from here free of charge, with a £10 returnable deposit. Please note there is a limited stock of these and they are issued on a first come first served basis.

The Park has ample toilet facilities all of which include facilities for our guests with access requirements. The location of the toilet facilities is shown on the Park Map and Guide.  A downloadable version of the Park Map can be found on the free Paultons Park App.  There are also directional signposts around the Park.

A changing places facility is available just inside the main entrance, adjacent to the main toilet facility.  An automatic height-adjusting changing table, mobile hoist (sling to be provided by guests) and other suitable facilities are available for use by guests.  Access to this facility is by a coded access door, the code for which is available from the First Aid Centre.

Baby Care Centres specifically designed for nursing parents, are located just inside the main entrance, Lost Kingdom, Peppa Pig World, Tornado Springs and adjacent to the Pirate Ship.

Baby Changing Facilities are available in all male and all female toilet facilities located around the Park.

The vast majority of the Park is very easy to access for wheelchair users and there are special arrangements made at rides and attractions to allow access.

We are pleased to offer Mobility Scooters, which are available to hire from our website. There are a limited number of Mobility Scooters available each day and they must be pre-booked in advance. As the hire of our mobility scooters is not limited to guests with disabilities, please note that users are not automatically eligible for ride access via the exit gates*.  A Queue Assist Pass will be required when a mobility scooter is hired which can be applied for and pre-booked.

*The only exception to this is when an Access ID/Card is held with the wheelchair symbol assigned.  Please report to our First Aid Room to see the Nurse once the mobility scooter has been collected in these instances.

In order to be supported in the event of an evacuation or potentially stressful situation, we ask that wheelchair users are accompanied by at least one helper over the age of 14 when using the rides.  If the wheelchair user does not meet the restrictions to ride unaccompanied, they should be accompanied by a responsible adult aged 16 or over.  The maximum number of people permitted to ride with a wheelchair user will vary from ride to ride dependent on the ride's compatibility and carriage capacity.  Please note that the accompanying person aged 14/16yrs will need to be seated next to the wheelchair user in order to provide support in the event of a ride evacuation.

Please note that there may be a short wait at a ride exit for a suitable and safe time to board/enter the attraction. Instructions will be given by the Ride Operator. During peak times, the ride operators will request a short break in between repeat goes.

We recommend reporting to our First Aid Nurse to obtain a wristband if the user is dependant on an adapted specialised buggy or has a level of mobility which enables a wheelchair to be left at the bottom of the exit ramp.

Wheelchair users can stay in their chairs at the following rides and attractions:

·         Peppa Pig's House - Please contact the operator in Pedro Pony's Ride Photo kiosk to gain access

·         Victorian Carousel

          Rio Grande Train Ride 

·         Gardens & Aviaries

·         Penguin Pool

·         Discovery Trail

All the other rides are accessible for wheelchair users via the exit gates. The exceptions are Buffalo Falls, Viking Boats and Edge which all have steps and therefore require a certain level of mobility to gain access which does vary dependent on the ride. Please refer to the individual Information Boards at the particular ride prior to contacting the Ride Operator.

A limited number of wheelchairs (self-propelled) are available on a free of charge hire basis and are collected and returned to our First Aid Centre. Due to the limited supply, we suggest these are pre-booked for the day of your visit either by calling the Park on 023 8081 4442 or emailing enquiries@paultons.co.uk

Guests wishing to hire a wheelchair must have sufficient mobility to walk from their vehicle to the First Aid Centre where their wheelchair will be available for collection

Wheelchair users are also able to use the Queue Assist Pass to further assist their access to the Park's rides and attractions.

Whilst the Park staff are always on hand to assist and offer advice, for the safety of all concerned, they are not able to assist with physically lifting or transferring a guest on or off of a ride.

All food and beverage outlets and shopping facilities are accessible to wheelchair users. If additional assistance is required, please do not hesitate to ask a member of our staff as they will be delighted to assist.

Guests with allergies to certain foods or with special dietary requirements should ask to speak to a member of the Food and Beverage Management Team for advice and alternative menu options which we would be pleased to make available on request.  Allergen information can also be found on our online menus.

Any queries prior to your visit should be emailed to enquiries@paultons.co.uk (please allow at least 5 days for a reply).

There are ample seating areas located across the Park. These take the form of benches and patio areas (a good proportion of which are under giant umbrellas that provide shade or shelter from the rain when required). There are also large undercover seating areas next to the Grande Central, outside Wild Forest, adjacent to Base Camp and adjoining the Route 83 Diner. Quieter areas such as our Japanese Garden, Jungle Falls and River Walk are also available.

A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decision on whether the guest is able to use the ride is final. 

Please refer to the Rides & Attractions Information section for details on each ride’s accessibility.

Paultons Park welcomes assistance dogs, as defined by the Equality Act 2010, who can provide support to their owners in what is likely to be a busy and crowded environment.

Assistance/service dogs are admitted on the understanding that the dog:

• Is a fully trained and experienced support animal, capable of reacting appropriately and safely to any situation
• Remains under close control, on a lead or harness at all times and will not cause disruption
• Has third party public liability insurance
• Only fouls in the dedicated grass fouling area located behind the Pavilion in John and Anne’s Garden
• Will not be allowed onto the rides or into the water parks for health and safety reasons
• Must be left with another member of your group and not left unattended at any time
• Remains at least 3 metres away from animal exhibits and not cause distress to any birds or animals on site
• Is not taken into Beastie Burrow or Wild Lands (Nocturnal House & Walk-Through Aviary)

Paultons Park reserves the right to ask for an assistance dog to be removed from the premises if the above expectations are not met or if the dog appears to be distressed in the environment.

EMOTIONAL SUPPORT DOGS

Paultons Park has been advised that emotional support dogs/animals do not fall into the same category as assistance dogs and therefore service providers are not legally required to allow access to the site. 

Please email guestservices@paultons.co.uk ahead of your visit.

The safety of our guests is always our top priority and access to a ride, once safety requirements are met, is subject to containment, i.e. whether a guest can safely be contained on the ride in the harnesses or straps.

If a person cannot be contained safely and comfortably on a ride in the harnesses or straps then regrettably use of the ride will be politely declined.

We ask that shoes are worn when using the rides and attractions for health and safety reasons*. In the event that a medical condition prevents the wearing of shoes, please visit our First Aid Room and see the Nurse.

*Excluding George’s Spaceship Playzone