Christmas FAQs

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Christmas at Paultons 2020 - Important Information

  1. For technical, operational, weather, or other reasons, any attraction, ride or facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.

    Please note that the following areas, rides and attractions will not be open for our winter opening season and Christmas at Paultons event:

    • Edge
    • Cobra
    • Magma
    • Go-Karts
    • Dragon Ride
    • Digger Ride
    • Seal Falls
    • Raging River Ride
    • Bouncer and Trampolines
    • Water Kingdom and Muddy Puddles
    • Kontiki 
    • Pirate Ship (TBC)
    • T-Cups (TBC)
    • Temple Heights
    • Velociraptor 
    • Flight of the Pterosaur
    • Boulder Dash
    • Dino Chase 
    • The Dinosaur Tour Co. 

    All other rides and attractions in the park will be open (subject to any technical, operational or weather conditions that may be experienced).

    See full list of our planned ride maintenance and closure dates. Please note Buffalo Falls cannot operate in temperatures below 5℃.

  2. The Park gates, rides and attractions may close earlier than advertised due to reasons of adverse weather conditions.

  3. Children under the age of 12 MUST be accompanied by a responsible adult aged 16 yrs or over to go through Santa’s Grotto and whilst at the Park.

  4. “Park Only” tickets do not include entry to Santa’s Grotto.

  5. Season Tickets do not include entry to Santa’s Grotto – this is a separate, standalone, chargeable attraction due to limited capacity.

  6. Once tickets have been booked, any amendments will incur a £5.00 administration fee.

  7. No refunds are available for the Christmas at Paultons event including for reasons of adverse weather conditions.

  8. On arrival all tickets (printed or digital) must be presented at the turnstiles to gain entry to the Park and again at the entrance to the Grotto. We recommend that tickets are printed for ease of admission however digital copies are accepted

  9. We must be able to read the barcode on your printed/digital ticket in order for our scanners to admit you into the Park and Grotto

  10. Pushchairs are not permitted into Santa’s grotto. An undercover pushchair shelter is available at the entrance to the attraction.

  11. After the children have met Santa they will be able to collect their presents from the Elves in the Christmas Cabin. Please ensure that you retain your tickets.

  12. Standard wheelchair access is available in Santa’s grotto. Please note motorised electric scooters cannot be permitted.

  13. Adult tickets include a festive treat – please retain your ticket.

  14. There is an extra charge for some coin operated and seasonal amusements.

  15. Please be aware that some rides do have flash photography and Santa’s grotto features projected scenes.

  16. Please read our full Park Rules & Terms and Conditions of Entry that also apply.