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We cannot refund tickets for the reason of adverse weather conditions.
Guests are reminded that for technical, operational, weather or other reasons, any attraction, ride or facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.
In order to keep all of our rides and attractions in tip top condition, work is needed to maintain our rides and attractions throughout the year on selected dates. Please check these carefully before planning your visit.
Paultons Park Admission Tickets are not for resale by the end user, are non-refundable and have no cash value. Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.
Tickets booked in advance do not guarantee admission to Paultons Park, especially during busy times. Entrance is on a first come first served basis therefore it is recommended that guests arrive early.
There is an extra charge for Go-Karts and some other coin operated and seasonal amusements.
Paultons Park Ltd reserves the right to vary admission rates without prior notice.
Details of your name and address are recorded and may be used for updating you with Paultons information.
These records are for Paultons’ sole use. Under the terms of the Data Protection Act, you have the right to advise us at any time if you do not wish to receive further contact from Paultons. Further details here.
We are pleased to be able to offer our guests use of our car parks at no additional charge. However, Paultons Park Ltd cannot accept any responsibility for damage or theft to any vehicles whilst on these premises.
All vehicles are parked at the owner’s risk.
Paultons Park cannot accept responsibility for items lost inside the Park or Car Parks.
Details of our Lost Property Procedure are available here.
We operate a NO SMOKING POLICY within the Park including the use of electronic cigarettes.
Please use designated Smoking Zones, the location of which can be found seen on the park map.
The management of Paultons Park reserves the right to refuse entry into the Park to any person without reason and to carry out any searches of belongings or persons prior to or after entry to the Park for reasons of security.
Please note the following with regard to Park admission:
If the attraction reaches full capacity during peak times admission may be refused (see point 12 above)
Any guest who appears to be under the influence of alcohol and/or drugs may be refused admission to the Park or escorted from the Park without the right to refund.
The use of illegal substances is strictly prohibited and any person found possessing, using or who appears to be under the influence of illegal substances will be refused admission or escorted from the Park without the right to refund.
Any person found to be in the possession of an article deemed to be offensive or dangerous will be either refused admission or immediately escorted from the Park without the right to a refund and be open to prosecution
Paultons Park is committed to ensuring that all our employees are treated with dignity and respect. We will therefore not tolerate any form of violence or aggression by our guests which may affect our staff or the enjoyment of our other guests. Admission will be refused or the guest will be escorted from the Park without right to refund.
No dogs or pets are admitted into the Park except for fully registered assistance dogs in a harness (proof of registration may be requested).
Skateboards, Roller Skates, Hoverboards, Roller Blades, Wheeled Shoes/'Heelys', Bikes, Trikes or Scooters are banned from use in the Park for Health and Safety reasons.
Guests are requested to wear a shirt/top at all times.
Barbeques are not permitted in the Park or Car Park under any circumstances.
Please be aware that some rides do have flash photography.
By entering the Park you consent to us photographing or filming you and using the resulting pictures for any promotional purpose without payment to you.
If you do not wish to be photographed or filmed, please contact Guest Information on arrival.
Paultons Park Ltd will not be held responsible for any photography carried out at the Park by a third party.
Violence and Aggression Policy
Paultons Park Limited will not tolerate any form of aggression or any act or threat of violence to a member of our staff or guest at the Park. If such an incident should occur, steps will be taken to evict the person from the Park and if necessary the Police will be called. Examples of threatening or violent behaviour include:
Intimidation such as shouting or swearing.
Threatening behaviour in the form of verbal threats, gestures and obstruction etc.
Possession of any weapon, regardless of the lack of any overt threat to use it.
Being incapable whilst under the influence of drink & / or drugs.
Any unwanted physical contact.
Sexual or racial harassment.
Online Ticket Terms and Conditions
Tickets not used by expiry date shown will not be replaced or refunded under any circumstances.
This includes date specific and/or special offer tickets which are valid for only the date specified on the ticket. All tickets are non transferable and cannot be redeemed for any other day.
ALL TICKETS ARE NON REFUNDABLE. REFUNDS WILL NOT BE GIVEN UNDER ANY CIRCUMSTANCES.
When a Family ticket is presented, all members of the group must enter the Park at the same time.
1-day tickets can only be used once during advertised opening times.
Tickets are valid until 23/12/2018 inclusive or for the date shown.
2-day tickets allow two entries to the Park during advertised opening times.
Tickets are valid until 23/12/2018 inclusive or for the date shown. The second day visit must be taken within three days of the first visit.
Park Only Ticket during November and December are valid for one entry up to and including 23/12/2018 during advertised opening times.
Ticket prices quoted on the website are for online purchases only
In the unlikely event that a transaction is not possible due to any technical reason the online prices will not be made available for tickets purchased on arrival at the Park.
We must be able to read the barcode on your printed/digital ticket in order for our scanners to admit you into the park.
Tickets are available to download as a PDF file in 3 ways (excluding Santa’s Grotto tickets):
Clicking the download button at time of purchase.
Attached to the email confirmation and sent to a designated email account.
In "View History" under "My Account" on website.
Tickets can be scanned from a mobile device.
Only children under 1 metre (wearing shoes) are admitted free of charge.
Children 1 metre and over will require a ticket to enter the Park. Additional tickets will be available to purchase at admissions if required at our standard gate price. Children's height will be measured at Admissions (shoes must be worn)
Paultons Gift Cards can be used to purchase tickets both online and at the Park where the appropriate ticket pricing will apply.
We accept Visa & Mastercard credit and debit cards.
We regret that we are currently unable to process transactions online using cards registered in the USA or Canada. American Express cards are not accepted.
What is a shadow payment?
When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to 'shadow' the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected) then the funds will go back into your account. Occasionally the 'shadow' may remain on your account for between 3-6 days depending on your bank.
Season Tickets can be purchased on a first time basis and also renewed.
In order to log back into the site if you need to retrieve your tickets or make another purchase more quickly an account will be created when you purchase tickets online.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. No credit/debit card details are held on Paultons servers. Paultons Park Ltd complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. Under the terms of the data protection act, you may request for your account to be closed and your record removed at any time by emailing email@example.com or telephoning us on 023 8081 4442 between 9am-5pm Monday-Friday.
In order to serve you efficiently, reputable third-party banking (including Sagepay) and distribution institutions handle our credit card transactions and order fulfilment.
They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
When you create an account while ordering online you will be given the option to receive information from Paultons Park Limited by email about news, promotions or special offers which we feel may be of interest to you.
In the event that you do not wish to be contacted for such purposes, ensure that the appropriate box is not ticked as you go through the checkout process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by clicking the 'unsubscribe' link at the bottom of a promotional email, by e-mailing us at firstname.lastname@example.org or telephoning us on 023 8081 4442 between 9am-5pm Monday-Friday.
Season Ticket Terms and Conditions
A Season Ticket permits the person named on it to gain entry to the Park at any time up to the expiry date shown on the ticket during the Park’s stated opening times
Please note the Park is closed from 24th December and reopens mid-February for half term
Details of planned ride/attraction closures due to maintenance can be found here.
Season Tickets DO NOT include entry to our Christmas Attraction. This is a separate, standalone, chargeable attraction due to limited capacity.
Season Ticket Holders will only be admitted to the Park on production of their valid Season Ticket (digital copies or photographs of Season Tickets will not be accepted).
If you cannot produce your Season Ticket you will be charged an administration fee of £2.50 per person provided you are a registered Season Ticket Holder. This may involve you in some delay in gaining entry. Please note you will only be allowed entry to the Park twice in this way. After this we will issue each Season Ticket Holder with a replacement ticket at a charge of £5.00 each.
Lost or stolen valid Season Tickets can only be replaced after a security check for a fee of £5.00 per ticket. This fee is non-negotiable.
A season ticket is issued individually to each person and cannot be used by another person. Season Tickets are strictly non-transferable.
There will be a £10 charge to transfer the balance of a Season Ticket to another person.
Both parties must attend the Park at the same time. Please note this cannot be done online or via the telephone.
All children under the age of 12 years must be accompanied by a responsible person aged 16 or over at all times.
On attaining the height of one metre all children must either pay the normal individual admission rate or purchase a Season Ticket.
Each Season Ticket is valid from the date of purchase. Dates are not linked to other tickets in the same family group. Children’s height will be measured at turnstiles and shoes must be worn at all times.
Season Ticket Holders are subject to the same rules and regulations which apply to all visitors to the Park.
These may be subject to change at any time at the discretion of the Management.
The Management reserve the right to refuse any application for a Season Ticket or renewal thereof, or to withdraw any Season Ticket once issued, without giving any reason.
The renewal price is only valid for Season Tickets which are purchased before or on the expiry date shown on the Ticket and on presentation of the existing Ticket.
There is no discount for Tickets that have expired.
Season Tickets are not refundable either in total or in part under any circumstances.
Listed below are the terms & conditions for the iPod Nano Prize Draw available via the post visit online survey:
This prize draw ("Promotion") is open to all UK residents aged 18 or over who complete the Paultons Park Online Feedback Survey after visiting the Park.
IF YOU ARE UNDER 18 AND WANT TO TAKE PART, PLEASE ASK A PARENT OR GUARDIAN (WHO IS 18 OR OVER) TO ENTER ON YOUR BEHALF.
Employees (or family members of employees) of any group company of the Promoter, companies associated with the Promotion and all affiliates of such companies may not enter this Promotion.
Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this Promotion.
To take part in this Promotion you can enter by completing your details at the end of the Paultons Park Guest Feedback Survey.
You will need to insert your name, e-mail address and telephone number. Maximum of one entry per person and per household.
A monthly random prize draw is held at the beginning of each month for the previous months entries received.
The closing date for each draw will be 11.59pm on the last day of the month.
After the monthly draw is complete all previous entries received are no longer eligible for future draws.
The Promoter does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
Entries must not be sent in through agents or third parties. Incomplete entries will be disqualified and will not be counted.
One winner will be selected at random by an independent adjudicator from all complete, correct and eligible entries received by the closing date of each month.
Prize: A new iPod Nano (7th generation) silver or nearest available equivalent. The item will be delivered by post to the winning entry.
The Promoter reserves the right to substitute the prizes (or any part of them) for a prize of equivalent or greater monetary value if this is necessary for reasons beyond its control.
There is no cash alternative to the prize(s) (or any part of them) and unless agreed otherwise in writing. The prizes are non-refundable and non-transferable.
Third party terms and conditions apply to parts of the prize where applicable.
The Promoter reserves the right to amend these terms and conditions at any time.
The Promoter will not be liable for prizes (or any part of any prize) which do not reach the winners for reasons beyond the Promoter's reasonable control.
If any winner is not able, for whatever reason, to accept a prize, or cannot be contacted within 14 days of the draw date, the Promoter reserves the right to award the prize to another entrant.
The Promoter's decision is final and binding in all respects on all entrants. No correspondence will be entered into.
Entries that do not comply in full with these entry rules and conditions will be disqualified.
Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, the Promoter and its associated companies and agents exclude responsibility and all liabilities arising from:
any postponement or cancellation of the Promotion, and
any changes to, supply of, or use of the prize, and
any act or default of any third party supplier,
which are beyond the Promoter's reasonable control.
Details of prize winners' names and county will be available for one month after the close of the Promotion by writing to the Promoter at the address set out below and stating the name and date of the Promotion.
Winner(s) agree to allow the Promoter to use their name and likeness for advertising and publicity purposes without additional remuneration.
The Promoter will use each winner's, and each entrant's, personal details for the purpose of administering this Promotion.
If you have indicated that you wish to receive marketing materials, the Promoter and its business partners may also use the details you give us to contact you about products and services which we think may be of interest to you.
This Promotion, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.
You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion.
The Promoter is:
Paultons Park Ltd, Ower, Nr Romsey,The New Forest, Hampshire, SO51 6AL
Cookies and Privacy
What are cookies?
Cookies are very small text files stored on your computer when you visit certain website pages. They are either used for the duration of a session ("session cookies"), or saved on a user's hard drive in order to identify that user, or information about that user, the next time the user logs on to a web site ("persistent cookies").
Cookies do not harm your computer in any way. We do not store personally identifiable information details in cookies.
We are providing this information as part of our privacy and cookie-related improvements to the website to comply with EU legislation changes and to help you understand about your privacy when using our site.
Our cookies policy
To make full use and access all of the features and functionality on our website your computer or device will need to accept cookies.
The cookies stored do not hold any sensitive information like your name, address or payment details. If you would prefer to block, restrict or delete cookies from us or any other website, you can use your browsers settings to do this. Click "help" in your browser for further information.
Below is a list of the main cookies we use and what we use them for.
How the Cookie Helps You
These are used to keep session data when you visit different pages on the website & checkout process, such as the shopping basket contents and your user login ID.
Items that you have added to your basket and your login ID will be remembered so you do not have to re-enter information over and over again.
Google Analytics cookies
These enable the function of Google Analytics. This software helps us to analyse anonymous information such as visitor numbers, page use, browser specifications and response to marketing activity.
We can improve the design of the website to help you find the information that you are looking for more easily.
This enables YouTube videos to be viewed and collects information such as the number of times a video is viewed.
Allows you to view video content on our website.
Search bar cookies
Our search bar is powered by Google who collect information on what is being searched for on the website.
Allows you to search for information you are looking for on our website quickly and easily.
A test cookie under the doubleclick.net domain is created for some pages that call a Google advertising service for analytics.
We do not display adverts on our website, however if we do decide to it will help show relevant adverts that you may be interested in.
Share tools on paultonspark.co.uk and peppapigworld.co.uk
If you use the "share" buttons on our websites to share content with friends through social networks such as Facebook - you may be sent cookies from these websites. Please check the third party websites for more information on how to manage them as we do not control these.
Paultons Park Limited will only use personal data in one of three ways:
To respond to queries, as submitted through our website;
To maintain an updated list of customers;
To maintain and use an updated mailing list addresses, for the dissemination of Paultons Park and Peppa Pig World related information such as forthcoming events, etc.
Under the terms of the Data Protection Act you have the right to advise us at any time if you do not wish to receive further contact from Paultons Park Limited.
How do we contact you?
We may contact you to provide the services that you have purchased or registered for. Depending on your preferences and the information you have provided we may contact you by post, email, telephone or text messaging.
What do we do with your information?
Your personal information will be disclosed to Paultons Park for it’s purposes only. Paultons will never sell data to a 3rd party. No credit card or payment information is stored. Our website payment process is PCI compliant – this is a payment card industry data security standard (PCI DSS) with a set of requirements designed to ensure that we process, store and transmit credit card information in a secure environment.
Protecting your Information
We use up-to-date industry procedures to protect your personal information. Information submitted is stored in a secured MS SQL database. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.
The internet is not a secure medium of communication. Paultons Park cannot guarantee the security of any information you input on this website or send to us on the internet. Paultons Park is not, and will not be, responsible for any damages you or others may suffer as a result if the loss of confidentiality of any such information.
Changes to this Policy
We may revise this policy at any time by posting the revised policy on the Paultons Park website. Your continued use of the site will mean that you accept those revisions.
Links to other websites
Paultons Park cannot be responsible for your protection and privacy when visiting such websites. You should check the privacy policies of those websites before entering any personal information.
Terms and Conditions of Website Use
You are not permitted to alter or modify any text, graphics or photographs in any way and no extract can be used without attributing the extract to Paultons Park Limited.
No part of this web site can be used for any other purpose including transfer to another web site without the prior permission of Paultons Park Limited.
Paultons Park endeavours to ensure that all information on this web site is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site.
Everything on this site is provided to you "as is" without warranty of any kind, express or implied.
Paultons Park accepts no liability or responsibility for the content of any site to which a hypertext link from and to this site exists.
Such links are provided for your convenience only and Paultons does not control such web sites and is not responsible for their content. The fact that this site has links to other sites does not mean that Paultons Park approves of, endorses or recommends those sites, nor does it imply any association with their operators.
Paultons Park accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this web site or your downloading of any data from the site.
Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.
Access to this site may be suspended temporarily and without notice.
By using the Paultons Park web site you shall be deemed to have accepted these terms in full.
If you do not agree to the Terms and Conditions, please do not use the web site.
The copyright and other intellectual property rights of all material on this site is owned by Paultons Park Limited unless otherwise stated.
You are permitted to print or download extracts from this site providing they are for your personal use only and are not used for any commercial purpose. You are not permitted to download any extract which includes trade marks or copyrights belonging to any party other than Paultons Park.
Gift Card Terms and Conditions
A Paultons Gift Card can be redeemed for full or part payment against purchases made both at the Park and online at paultonspark.co.uk (exclusions apply).
Gift Cards should be treated as if they are cash – lost, stolen or damaged cards cannot be replaced.
A Gift Card cannot be exchanged for cash and no change or refunds will be given.
Gift Cards will expire 24 months after the date of purchase – any remaining balances will not be refunded.
Provided a Gift Card has not expired any remaining balances can be used against future purchases.
The balance (£) remaining on any Gift Card can be checked at any time either by:
Presenting the Gift Card at any outlet or till point within Paultons Park that uses a computerised till terminal. The Gift Card will be scanned and receipt showing the remaining balances and expiry date will be returned to the card holder.
By visiting our gift cards page and inputting the bar code number from the Gift Card. The remaining balance (£) and expiry date will be returned.
Only original Gift Cards will be accepted On-Park. No paper copies or digital images presented on a mobile devise will be accepted under any circumstances.
Peppa’s Early Play Pass Terms and Conditions
Admission tickets must be purchased separately and are cheapest when purchased online in advance up to midnight the night before.
Early Play Passes must be pre-booked and bookings can be taken online up until 4pm the previous day.
Guests are to arrive at admissions promptly for 8.45am with the Early Play booking confirmation email.
An Early Play Host will escort your family to the Indoor Play Area situated in Peppa Pig World at where the session will commence at 9.00am. Should a family be late they may miss all or part of the experience – no refund will be given.
The session will commence at 9.00am and will end at 10.00am. The pass includes use of the Indoor Play Area during the session.
Access to the Peppa Pig World Rides at 9.45am prior to the Park opening to the public at 10am.
There will be up to 30 children plus accompanying adults in each session.
Peppa and George will be in the Indoor Play Area for meet and greets with the families throughout the duration of the session.
Peppa and George will continue to make regular appearances at the school house daily. This experience is in addition to what is included in a Park ticket.
Socks must be worn when using the indoor play equipment.
Please note that Early Play bookings are non-refundable.
Christmas at Paultons / Winter Season Opening Term
For technical, operational, weather, or other reasons, any attraction, ride or facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.
Please note that the following areas, rides and attractions will not be open for our winter opening season and Christmas at Paultons event:
Velociraptor (closed from 6th November – 26th November 2017 inclusive)
Boulder Dash (closed from 27th November to 10th December 2017 inclusive)
Peppa Pig’s Balloon Ride (closed from 31st October – 10th November 2017 inclusive)
Raging River Ride
Water Kingdom and Muddy Puddles
Rio Grande Train
All other rides and attractions in the park will be open (subject to any technical, operational or weather conditions that may be experienced).
Any tickets purchased 5 working days or less before your visit date must be collected on the day of your visit from the Admissions Kiosk at the Park.
Once tickets have been printed, any alteration will incur a £5.00 administration fee.
Lost tickets cannot be replaced.
No refunds are available for the Christmas at Paultons event including for reasons of adverse weather conditions.
On arrival all tickets must be presented at the turnstiles to gain entry to the Park.
Standard wheelchair access is available in Santa’s grotto. Please note motorised electric scooters cannot be permitted.
Pushchairs are not permitted into Santa’s grotto. An undercover pushchair shelter is available at the entrance to the attraction.
After the children have met Santa they will be able to collect their presents from the Elves in the Christmas Cabin immediately after their visit. Please ensure that you retain your tickets.
Adult tickets include hot punch and a festive treat – please retain your ticket.
There is an extra charge for some coin operated and seasonal amusements.
Please be aware that some rides do have flash photography and Santa’s grotto features projected scenes.
Please read our full Park Rules & Terms and Conditions of Entry that also apply.
Education Terms and Conditions of Booking
A booking is considered provisional until the confirmation letter has been signed and returned to Paultons Park. This must be received prior to your visit.
Our education rates are only available to appropriately registered education establishments or approved home educated networks.
We only offer education rates if sanctioned by the head of establishment.
We strongly advise booking for the maximum number of students and adults likely to visit.
Workshops and time slots are filled on a ‘first come-first served’ basis.
If the signed confirmation form is returned at least two-weeks before your visit, tickets will be dispatched to the school using a 48 hour tracked service. Please check the address carefully on your confirmation letter
If the form is returned less than two weeks before your visit, tickets will need to be collected from our Admissions Kiosk on arrival. In this instance, please ensure you have your group numbers when approaching the kiosk
All guests (excluding children under 1m) are required to present a valid ticket at the turnstiles to gain entry.
Please distribute tickets to your guests (excluding children under 1m) before you arrive at the turnstiles to make your entry to the park as efficient as possible.
Additional Tickets If your school has received tickets, but require additional ones – these can be collected from the Admissions Kiosk. The Group Leader will need to sign for these tickets which will be added to your invoice.
Additional Tickets For home-school groups, or if the group leader is not available then additional tickets will need to be purchased at the agreed education rate.
Guests are reminded that for technical, operational, weather, or other reasons, any attraction, ride or facility may be closed, altered or be otherwise unavailable at any time without prior notice.
If an educational workshop is booked, please arrive at the allotted time. Failure to do so might result in cancellation of your workshop and you will still be charged.
The responsibility for children at all times rests with the responsible adults accompanying the children in line with Paultons Park’s policy. Children under 12 must be accompanied at all times.
Park led visits do not permit children to ‘beat the queues’ either at admissions or on rides. During peak times, there may be a small wait whilst using some of our attractions.
It is the responsibility of the Group Leader to retain and destroy any unused tickets.
Paultons Park will invoice your school based on tickets redeemed.
By completing the confirmation letter, you and your establishment agree to the rates shown.
Bookings are based on a minimum of 12 paying students and therefore you will be charged for at least 12 students at the agreed rate irrespective of whether less arrive on the day of your visit.
Our payment terms are strictly 30 days from the date of invoice.
Payment can be made via cheque, card or via BACS. Our Accounts team will inform you of the possible payment methods.
Students using Season Tickets 1 - In order to benefit from park entry as part of an education visit, the season ticket(s) must be used to access the park on the day of the trip.
Students using Season Tickets 2 - The number of students with season tickets needs to be notified to the Education team at time of booking or at least two weeks before the date of the visit.
Students using Season Tickets 3 - Refunds on paid for tickets after the visit are not available for season ticket holders visiting on an education trip.
Students using Season Tickets 4 - The cost of a workshop is not covered by a season ticket and will be included on the invoice at a separate workshop only rate for season ticket holders.