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Queue Assist Pass

We recognise that certain guests require additional assistance in order to be able to fully enjoy their visit to the Park.

In addition to our access facilities, we also offer a special concession for eligible guests who may have difficulties in queuing by using our Queue Assist Pass.

Queue Assist Passes must be booked online in advance either by using valid Access Card details or an authorisation code which can be obtained through our application process found below. 

To ensure that Paultons Park can provide you and your family with a high-quality experience, we need to limit the number of groups who have access to the Queue Assist Scheme each day and therefore encourage booking your Queue Assist Pass early to avoid disappointment.

The initial application to use our Queue Assist Scheme must be made online at least 5 days in advance of your visit. Documentary proof of the disability will be required upon application. Once approved by our Nurse, a Queue Assist Pass must be booked for the day that you wish to use the scheme using the code provided. 

Do you have an Access Card with the queueing symbol applied? 

If yes, you can book Queue Assist in the below section.

If no, apply to use our Queue Assist Scheme below.  Please allow up to 5 days processing time. 

Will you be registering your access requirements for an Essential Companion ticket? 

If yes, please register access requirements here where you can apply for both the queueing symbol and +1/+2 symbol under the one application. Please allow up to 10 working days processing time. 

If no, please continue to apply for Queue Assist direct with Paultons below. Please allow up to 5 days processing time. 

Do you have an authorisation code from a previous QA application within the last 12 months? 

If yes, you can book Queue Assist in the below section.

If no, apply to use our Queue Assist Scheme below. Please allow up to 5 days processing time. 

The Queue Assist Pass benefits eligible guests by removing the requirement to stand in the main queue whilst waiting to board a ride. During the wait in between listed rides, guests using the Queue Assist Pass are free to enjoy all of the Park's other rides, attractions, shows and facilities.

The Queue Assist Pass does not allow immediate and unrestricted access to rides. Due to the number of guests qualifying for the scheme, together with our health and safety and evacuation procedures, we can only admit one Queue Assist group per ride cycle and subsequently there may be a short wait before boarding the ride.

The rides listed on the Queue Assist Pass can only be accessed under the scheme once per day and are subject to time constraints.

To ensure that Paultons Park can provide you and your family with a high quality experience, we need to limit the number of groups who have access to the Queue Assist Scheme each day. In doing this, we ensure that during your visit you are given the best possible day out at the park, with minimal queuing. As such, the Queue Assist Scheme must be pre-booked.

The maximum number of people permitted to ride with the wristband holder will vary from ride to ride dependent on ride compatibility and carriage containment. The wristband holder must be accompanied by at least one carer/helper over the age of 14.  If the guest does not meet the restrictions to ride unaccompanied, they should be accompanied by a responsible adult aged 16 or over. Details for each ride and attraction are listed on our ride accessibility page.

The Queue Assist Pass is for eligible guests who may have difficulties in understanding the concept of queuing, having problems with everyday social interaction, having a limited capacity to follow instructions or understanding the emotional feelings of others or becoming agitated or distressed having to wait for extended periods of time.

Having a registered disability does not automatically qualify guests for the Queue Assist Scheme.  Either a valid Access Card or authorisation code is required to book Queue Assist Passes.

The Queue Assist Scheme is also available to guests who are wheelchair dependent, or if preferred wheelchair dependent guests can use the ride exit gates with their party without participating in the scheme. The maximum number of guests who can accompany the wheelchair user on the ride is dependant on carriage capacity. We recommend seeing our First Aid Nurse on arrival to obtain an accessibility guide and wristband.

Stage 1 - Approval to use the scheme
Guests who feel they require assistance queuing must initially either:

  • Apply online at least 5 days in advance of their visit with supporting documentation which states the condition. 
  • Register their access requirements or apply for an Access Card here which can be used to book the Queue Assist Pass once the queuing symbol is applied by Nimbus Disability. Applications can take 4-5 days to be processed. You will have the choice to register your needs exclusively to Paultons Park at no cost, or to upgrade to an Access Card for £15 for 3 years and have your card recognised at over 2,000 venues throughout the UK and beyond.

Queue Assist Passes cannot be issued on the day of your visit, you must book online in advance using an Access Card or authorisation code.

Stage 2 - Booking Queue Assist Passes
All Queue Assist Passes must be pre-booked online, in advance of arrival.

 
Guests who hold a valid Access Card with the queueing symbol applied, can book a Queue Assist Pass using their Access Card ID details in the section below.

Or

Guests who have received an authorisation code following a successful application can use this to book a Queue Assist Pass below. Your Paultons authorisation code will be valid for 1 year, once it has expired you will need to re-apply for a new Code.

Once you've booked your date using the 'Queue Assist Booking' section below, you will be emailed a voucher which can be shown to our Park Nursing Team on the day of your visit.


Stage 3 - Collecting your Queue Assist Pass

On arrival at the Park, please present your voucher to the Nurse in First Aid. The guest or carer will be issued with a queue assist pass which will be date stamped, logged and initialled by the Nurse and is only valid for the one-day visit.

Stage 4 - How to use the Queue Assist Pass

On arrival at one of the listed rides, the wristband holder or carer should hand the Queue Assist Pass to the Ride Operator who will hole-punch the appropriate part of the pass. The next time that a listed ride can be accessed using the scheme will be written on the pass, based on the queue time for the current ride, and handed back to the wristband holder or carer. All the Park's other rides can be accessed at any time via the exit gates on presentation of the queue assist pass together with the wristband.

Important Information

  • The wristband holder may enter the rides as detailed on the ride information boards, albeit in the majority of cases this will be via the exit gates where the guest needs to make their presence known to the Ride Operator.
  • The only exceptions are Buffalo Falls, Raging River Ride, Cat-O-Pillar, Dino Chase and Velociraptor where guests should report to the adjacent Ride Photography Kiosk where a Ride Operator's assistance can be requested.
  • The wristband holder must be accompanied by at least one helper over the age of 14.
  • If the guest does not meet the restrictions to ride unaccompanied, they should be accompanied by a responsible adult aged 16 or over. The maximum number of carers permitted to ride will vary from ride to ride dependent on the ride's compatibility. Details for each ride and attraction are listed on the Ride Accessibility page (please note a maximum of one carer is permitted on George's Dinosaur Adventure, Buffalo Falls and Al's Auto Academy). The wristband holder MUST be present at all times.
  • The Ride Operators are unable to make exceptions to this policy. Queue Assist users may have to wait at a ride exit for a suitable and safe time to board/enter the attraction. Instructions will be given by the Ride Operator.
  • The rides listed on the Queue Assist Pass can only be accessed under the scheme once per day and are subject to time constraints.
  • The Queue Assist Scheme does not apply to character meet and greets, shows, George's Spaceship Playzone, Peppa Pig's House or any of the Park's Special Events.
  • The Park staff are always on hand to assist and offer advice but for the safety of all concerned are not able to assist with lifting a guest on or off of a ride.
  • The Ride Operator's decision is final as to whether a guest is able to use a ride.
  • Wristbands and queue assist passes remain the property of Paultons Park Ltd.

If you do not already hold a valid Access Card with the queueing symbol applied or authorisation code, please fill out the below form carefully.

Required Application Documentation

Paultons Park will accept the following as valid documentation when applying for the Queue Assist Scheme online, your documentation must state the nature of the disability:

  • Letter of diagnosis from a GP.
  • Any other official document that states the disability.

Please note that DLA letters, together with blue or orange badges, will not be accepted as these do not state the nature of the disability

Applications must be made 5 days prior to your date of visit.

Once your application has been received and processed, you will receive an email informing you of the outcome and what to do next.

Please do not complete the below application if you have an Access Card with the queuing symbol assigned.  In this instance, please go straight to ‘Make a Queue Assist Booking’ where you can enter the Access ID to book the scheme

Book your Queue Assist Pass here! Use the authorisation code we sent you after you applied online or your Access Card details.

Don't have an authorisation code or Access Card yet?  Please refer to the above section titled ‘How does the Queue Assist Pass work?’ to start the process.

Note: You may notice that some dates are fully allocated on the below calendar. To ensure that Paultons Park can provide you and your family with a high quality experience, we need to limit the number of groups who have access to the Queue Assist Scheme each day. In doing this, we ensure that during your visit you are given the best possible day out at the park, with minimal queuing. If you already have tickets booked for a specific date but the Queue Assist Scheme is fully allocated, please email our Guest Services Team on guestservices@paultons.co.uk.

Access Information