We understand that some guests will not be able to access Paultons Park without the assistance of an Essential Companion.
We are pleased to be able to offer an Essential Companion ticket for those guests who require additional assistance to enjoy all that Paultons Park has to offer. The Essential Companion ticket will grant access to Paultons for both the guest requiring support and the Essential Companion, with a 50% discount applied to the carer(s) entry cost.
Essential Companion Tickets
Step by step guide to Essential Companion Tickets
Do you have an Access Card with the +1 or +2 symbol applied?
If yes, book your Essential Companion Ticket below which will admit the Access Card Holder and a carer to the Park.
If no, please register your access requirements. Please allow up to 5 days processing time during peak periods. You can also apply for access to our Queue Assist Scheme under the same application. Once received, you can use your Access ID to book an Essential Companion Ticket if eligible.
Are you visiting within the next few days and do not hold an Access Card?
If your visit is not taking place imminently, please register your access requirements here and await your Access ID to book an Essential Companion Ticket online in advance. Please allow up to 5 days’ processing time during peak periods.
If yes, please proceed to register access requirements here. We would ask that you book and pay for everyone’s entry tickets (excluding children under 1 metre in height) and proceed to make your visit. Once your Access ID has been received, please email this to guestservices@paultons.co.uk within a month of your visit with your booking details who will arrange for the relevant refund to be processed retrospectively.
Should you happen to receive your Access Card ID with +1 in time for your visit but have already paid in full for all guests, please report to the Admissions Kiosk on arrival with the Access Card where the team will be pleased to assist with the 50% refund for carer entry.
Are you booking a Paultons Break?
If yes, please proceed to book for all guests in your party. Once your Access ID has been received, please email this to guestservices@paultons.co.uk within a month of your visit with your booking details who will arrange for the relevant refund to be processed by Holiday Extras.
If no, please proceed to book your Essential Companion Ticket here with your Access ID for your day visit.
Infants under 1 metre in height are not eligible for free carer entry. Any short break bookings containing infant tickets will be considered for a retrospective refund once the tickets have been scanned and internal verification checks have taken place.
Are you booking 2-day tickets?
If yes, please book an Essential Companion Ticket for one day and then report to Guest Information at some point during your visit to upgrade this to a two-day visit.
Are you an Annual Pass Holder?
If yes and you do not hold a valid Access Card, please register your access requirements. When your Access ID is received, please present this to the admissions kiosk along with your Annual Pass details. Please note that there will be a 50% charge for a variable carer to be added to an annual pass as a reasonable adjustment. For more information, please email guestservices@paultons.co.uk.
Do you also need assistance with queueing?
If yes, you can register your access requirements for queueing on the same application and use the same Access ID to book our Queue Assist Scheme if eligible.
What is an Essential Companion Ticket?
An Essential Companion Ticket provides entry to Paultons Park for both the guest with access requirements and their carer, under the one ticket, with a 50% discount applied to the carer’s entry cost.
Any guests who need paid professional care support in attendance, to enable them to visit Paultons, should please email guestservices@paultons.co.uk for further assistance.
Who is eligible for an Essential Companion Ticket?
An Essential Companion ticket is available for people where support is needed that is significant and substantial and in excess of what could be reasonably expected of family/friends already accompanying the guest. The support must be due to disability-related needs. Our Essential Companion Scheme is not available to complimentary ticket holders or when zero value entry is applicable for the Access Card holder (including children under 1 metre who enter free of charge). Our Essential Companion Scheme is only available for advanced online day ticket purchases and is not valid for events, extras or on other ticket types including group or zero value/complimentary tickets.
Paultons Park partners with Nimbus Disability, operators of the Access Card scheme, to assess and manage applications for our Essential Companion tickets. Nimbus Disability is one of the country’s leading providers of disability-related advice and support to professional organisations and is recognised as a lead authority on accessible ticketing in the UK. They are an award-winning organisation run by disabled people who specialise in the legislation behind The Equality Act and other legislation like Welfare Benefits.
Any guests who need paid professional care support in attendance to enable them to visit Paultons should please email guestservices@paultons.co.uk for further assistance.
Register Access Requirements
Please use the application form using the button below to register for an Essential Companion ticket, our partners at Nimbus Disability will review your application. Once you have received your card details, if the +1 or +2 symbol is assigned, you can then use your registration/card number on our website to purchase an Essential Companion ticket. You can also register your access requirements for our Queue Assist Scheme under the same application.
Applications usually take 1-2 working days to be processed. During peak times, such as the lead up to and during school holidays, please allow 3-5 working days.
You will have the choice to register your needs exclusively to Paultons Park at no cost, or to upgrade to an Access Card for £15 for 3 years and have your card recognised at over 2,000 venues throughout the UK and beyond.
Already have an Access Card with the +1 or +2 symbol? Purchase your Essential Companion Ticket below.
Purchase an Essential Companion Ticket
Please enter your Access Card details below. Please note that only valid Access Cards with either a +1 or a +2 symbol shown on them will be valid for an Essential Companion ticket.
An Essential Companion ticket enables a guest with access requirements and their carer(s) to enter the Park under the one discounted entry ticket. Both people must enter Paultons Park together, and the named person on the Access Card must be present, whose photo ID will be checked at the turnstiles by our Guest Welcome team.
We encourage all Essential Companion Tickets to be booked online in advance in order to receive the best rates available. Essential Companion Tickets can only purchased from the Admissions Kiosk on arrival on presentation of a valid Access ID with +1 or +2 assigned. The Access Card Holder must be present at the Admissions Kiosk at the time of purchase.
Essential Companion tickets do not provide access to the Queue Assist Scheme, this must be booked separately.
Our Essential Companion Scheme is not available to complimentary ticket holders or when zero value entry is applicable for the Access Card Holder, this includes children under 1 metre in height.
The Role of an Essential Companion
By accepting the Essential Companion ticket your Companion accepts responsibility for providing you with the support you need to attend the Park. This includes being able to provide you with additional assistance during the course of an emergency evacuation. Paultons Park staff are unable to provide assistance in excess of their typical role and general reasonable adjustments so it’s important that, if you need help moving around, your Companion is ready, willing and able to support you with this.
Young Carers
It is the policy of Paultons Park that all children under the age of 12 years must be accompanied by a responsible person aged 16 or over at all times. We accept that young carers are a much valued and needed source of support but we are only able to accept them under the Essential Companion ticket scheme where there is no risk of them being left unattended.
Please note that wheelchair users and guests using the Queue Assist Scheme, must be accompanied by at least one helper over the age of 14 when using the rides or a responsible adult aged 16 and above if the restrictions to ride unaccompanied are not met. This is in order to be supported in the event of a ride evacuation or potentially stressful situation.
If we feel that either the guest with access requirements or their Companion(s) are abusing the Essential Companion system we reserve the right to refuse access under the Essential Companion scheme for future visits.
