Access to the Ride

Main access route:

Access is via the entrance. There are 19 steps up and 15 steps down to negotiate to reach the platform.

Queue Assist/Access route for guests in wheelchairs:

The Queue Assist entrance and access for guests in wheelchairs is available adjacent to the exit, in a clearly marked Accessibility Guide enclosure – please wait at the designated point and await the Operator’s instructions. There is ramp access to the platform. Guests with mobility issues may find it challenging to board the boat – there is 1 step over and 1 step down to enter the boat. Please mind your head whilst boarding and alighting.

 

Requirements for All Passengers

Cognitive Requirements:

All passengers must be able to perceive the concepts of risk and danger, and understand that, for their own safety, they must remain seated and hold on at all times whilst using the ride. If there is any doubt as to a passenger’s cognitive ability, then for their own safety they must be accompanied by a responsible adult, or must not use this ride. Please note that this judgement must be the responsibility of the individual passenger, parent or carer, as it is impossible for our Operators to assess an individual’s cognitive abilities.

Restraint type:

There is no form of passenger restraint on this ride. To ensure their own safety passengers must be able to remain seated and hold on at all times.

Passenger Requirements:

There are no minimum or maximum height restrictions on this ride. Children under 8 years old must be accompanied by a responsible adult.  Babies can be held in arms on this ride.

Maximum of 4 passengers per boat.   1 adult can accompany up to 3 children who do not meet the requirement to ride alone, seated in the same boat.

All passengers should be in good general health and free from heart, back, neck or other conditions which may be aggravated by this ride. Passengers must be able to bend their legs at their hips and knees. Plaster casts/medical boots are permitted at the Operator’s discretion.

Magnetic Fields:

Strong magnetic fields are not present on this ride.

 

Additional Information for Guests with Disabilities, Missing Limbs/Amputations or Neurodiversity

We respectfully request our guests with disabilities, amputations or neurodiversity, or those people caring for them, to consider the additional information below in deciding whether this ride will be suitable for themselves or those under their care.

Other Physical Safety Requirements:

All passengers must possess good upper body control and be able to sit upright unaided.

All passengers must be able to hold the seat/uprights with at least one functioning hand to brace against the ride forces as the boats change direction. A single above-elbow or below-elbow amputation is permitted.

Secure leg and arm prosthetics may be worn on this ride.

If Evacuation is Necessary:

In the unlikely event that evacuation is necessary, guests must be able to understand and be able to follow our instructions. If evacuation is necessary, guests may have to leave the boat at a remote location, where the boat may not be stable, and walk approximately 10 steps to an emergency exit. Alternatively, guests may have to wait a prolonged time until the ride can be re-started. Evacuations can be prolonged events to ensure the safety of everyone involved, and we kindly ask for everyone’s patience and understanding during this process.

Potential Neurodiversity Triggers:

Please note the presence of potential neurodiversity triggers on this ride within the tables below:-