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What we do for the well-being of our guests and our team

What we do for the wellbeing of our guests and our team

We know the world can be a challenging and sometimes overwhelming place. Paultons strives to create an environment that promotes contentment for both our guests and our staff. We believe that this should not only be at the heart of our business but of every business.

Our Guests

We want every single guest to have a brilliant time at the Park and to fully enjoy the experience without worry or concern. Here are some of the things we do and provide to help guest wellbeing:

  • Dedicated First Aid Centre with full-time qualified nurses.
  • Queue assist scheme providing quicker access to our rides for those who need it.
  • Operating to a managed capacity ensuring queue times are kept to the minimum possible and helping to ensure less stress and more value for money.
  • Free parking.
  • Free wheelchair hire.
  • Quiet spaces and environments – providing peaceful retreats away from the ride areas.
  • Water refilling stations.
  • Adaptable toilet seats to make life easier for guests with little ones.
  • Microwaves for food heating in baby care centres.
  • Wide dietary options across our restaurants and food outlets.


Our Team

Our staff are our major asset. We recognise that their commitment and the continual investment in the development of their skills is paramount to our ongoing success. Here are some of the things we do and provide to protect staff wellbeing:

  • We operate a flexible working policy.
  • Comprehensive training and refreshment training programmes.
  • Free parking.
  • Dedicated First Aid Centre with full-time qualified nurses.
  • Health care scheme for full-time permanent employees.
  • A dedicated team of mental health first aiders.
  • Subsidised food and drink.
  • Complimentary tickets / annual passes.
  • Free fruit.
  • Reward schemes and departmental events.
How can you help?

We want to promote a positive environment at the Park to support people’s physical, mental, social and emotional wellbeing.

Let's talk! Unless we know something is wrong, we cannot make it better. If there is any aspect of your visit to Paultons or your time working at Paultons that is causing you worry or concern, then please let us know!

If you have any concerns during your time at Paultons please speak to a member of staff who will be able to find help for you.

Have suggestions as to what we could do better? We would love to hear from you. Please contact us.