Ghostly Manor Ride Accessibility Guide
Access to the Ride
Main access route:
Access is via the entrance. There are no steps to negotiate, other than a single step up into the ride vehicle. There is a slight incline before boarding the ride vehicle.
Queue Assist/Access route for guests in wheelchairs:
Queue Assist is available adjacent to the exit gate, and is clearly marked – please wait at the designated point and await the Operator’s instructions. There is level access to the ride vehicle and a single step up into the ride vehicle. There is no access for guests in wheelchairs due to the narrow passages and the significant safety concerns that would be created during an evacuation – wheelchairs and mobility scooters must be left outside the main entrance or Queue Assist entrance.
Requirements for All Passengers
Cognitive Requirements:
All passengers must be able to perceive that this is an interactive ride with special effects and sudden changes of position and that, for their own safety, they should remain seated at all times whilst using the ride. If there is any doubt as to a passenger’s cognitive ability, then for their own safety they must be accompanied by a responsible adult, or must not use this ride. Please note that this judgement must be the responsibility of the individual passenger, parent or carer, as it is impossible for our Operators to assess an individual’s cognitive abilities.
Restraint type:
Passengers are secured by a shared, locking comfort bar. This bar is not a passenger restraint but is intended to remind passengers that they must remain seated throughout the ride experience. The comfort bar must be closed beyond a set minimum position. If this cannot be achieved with any passenger, that passenger will be unable to ride.
Passenger Requirements:
All passengers must be at least 5 years old to ride. Passengers must be at least 8 years old to ride without a supervising adult. There are no minimum or maximum height restrictions, but all passengers must be able to sit comfortably with the comfort bar in its lowered position. One adult can accompany up to three children who do not meet the criteria to ride alone.
All passengers should be in good general health and free from heart, back, neck or other conditions which may be aggravated by this ride. This ride is not recommended for people with high blood pressure or who have had recent surgery. Pregnant women are advised not to use this ride due to the ride forces and presence of the comfort bar. Passengers must be able to bend their legs at their hips and knees. Plaster casts/medical boots may be permitted – please check with the Operator.
Magnetic Fields:
Strong magnetic fields are not present on this ride.
Additional Information for Guests with Disabilities, Missing Limbs/Amputations or Neurodiversity
We respectfully request our guests with disabilities, amputations or neurodiversity, or those people caring for them, to consider the additional information below in deciding whether this ride will be suitable for themselves or those under their care.
Other Physical Safety Requirements:
All passengers must possess good upper body control and be able to sit upright and hold their head up unaided.
Passengers must be able to withstand sudden changes of position and onset of G-forces. All passengers must be able to grip the comfort bar with at least one functioning hand or be able to use one functioning leg to brace against the ride forces. A single above-elbow or below-elbow amputation is permitted, although this may restrict the ability to participate using the Phantom Phasers.
Passengers must have at least one natural leg below the knee to allow the comfort bar to be effective.
Secure upper and lower prosthetic limbs may be worn provided there is no risk of limb ejection due to the sudden movement of the ride vehicle (eg. a prosthetic leg should be in contact with the vehicle floor) – please check with the Operator.
If Evacuation is Necessary:
In the unlikely event that evacuation is necessary, guests must be able to understand and be able to follow our instructions. Guests must be able to walk up to 50 metres along the level evacuation route, and must be able to push open several doors to reach the exit. Evacuations can be prolonged events to ensure the safety of everyone involved, and we kindly ask for everyone’s patience and understanding during this process.
Potential Neurodiversity Triggers:
Please note the presence of potential neurodiversity triggers on this ride within the tables below:-
| Stimuli | Present? |
|---|---|
| Sudden noises | Yes |
| People screaming | Yes |
| Flash photography | Yes |
| Strobe lighting effects | Yes |
| Flashing lights/images | Yes |
| Confinement by over shoulder restraint | No |
| Confinement by lap bar | Yes |
| Use of seat belt | No |
| Unconfined/no restraint | No |
| Individual seats | No |
| Sudden changes in speed & acceleration | Yes |
| Being at height | No |
| Sudden drops | No |
| High speed | Yes |
| Slow speed/remaining stationary | Yes |
| Upside down | No |
| Spinning/rotating vehicle | Yes |
| Tunnels | No |
| Confined spaces | Yes |
| Open spaces | No |
| Dark spaces | Yes |
| Bright spaces | Yes |
| Stimuli | Present? |
|---|---|
| Moving scenery | Yes |
| Animated characters | Yes |
| Enclosed ride vehicle | No |
| Open ride vehicle | Yes |
| Scary scenes | Yes |
| Water jets/sprays/splashes | No |
| Fog/smoke/mist effects | No |
| Authentic smells | Yes |
| Visual effects | Yes |
| Illusions | Yes |
| Touchpoints or contact with objects | Yes |
| Passing through turnstile | No |
| Long queue lines/waiting times | Yes |
| Wind or air blast effects | No |
| Vibrations | No |
| Bubbles | No |
| Lift or elevator | No |
| Animals | No |
| Birds flying nearby | No |
| Disorientation | Yes |
| Music/voiceover in queue/station | Yes |
| Being measured with height stick | No |
