Ride Accessibility

Ride Availability

Our ride accessibility information

The following should be read in conjunction with the Information Boards located at each ride and attraction which outline the rules, restrictions and advisory information of each attraction. Additional information is also available on the relevant section of our website.

The Flight of the Pterosaur

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Children under 4 years old or 1 metre in height cannot ride.
Children under 8 years old or 1.2 metres in height must be accompanied by a responsible adult.
The ride contains flash photography.
Persons who suffer from vertigo, Menieres disease, back, spinal, high blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control and be able to sit upright unaided and hold on to the restraints with both hands. Wheelchairs can be taken up to the ride exit. Please note that the Queue Assist Scheme does not operate for the front seats. If a queue assist user wishes to rides on the front seats, the carer must queue for you.
Accessible entrance is via the Exit gate – contact the operator or ride photography kiosk staff before entering and await instructions.

Velociraptor

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Children under 4 years old or 1 metre in height cannot ride.
Children under 8 years old or under 1.2 metres in height must be accompanied by a responsible adult.
This ride contains flash photography.
Persons who suffer from vertigo, Menieres disease, back, spinal, high blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control and be able to sit upright and hold on to the restraints with both hands. Wheelchairs can be taken up to the ride platform.
Accessible entrance is via the Exit gate – contact the operator or ride photography kiosk staff before entering and await instructions.

The Cobra

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Anyone under 1.1 metres in height can not ride.
Children under 4yrs old cannot ride.
Children under 8 years old or 1.3 metres in height must be accompanied by a responsible adult.
This ride contains flash photography.
Please note that The Cobra may open later in the day during off peak times.
Persons who suffer from vertigo, Menieres disease, back, spinal, high blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control, be able to sit upright unaided and use the hand held restraints. Wheelchairs can be taken up onto the exit platform.
Accessible entrance is via the Exit gate – contact the operator or ride photography kiosk staff before entering and await instructions

The Edge

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Children under 6 years old or 1.2 metres cannot ride.
Children under 8 years old and 1.4 metres must be accompanied by a responsible adult.
Please note Edge may open later in the day during off peak times.
Persons who suffer from vertigo, Menieres disease, back, spinal, high/low blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs cannot ride.
Not suitable for guests who have limited mobility, or are wheelchair users. You must be able to hold on using both upper and lower body control, able to brace yourself using your legs. The rider restraint mechanism must be fully engaged, larger riders will not be able to ride if this is unachievable. In the event the ride needs to be evacuated you must be able to walk down steep steps unaided.
Accessible entrance is via the Exit gate – one carer to go to the inner exit gate and contact the operator.

Cat-O-Pillar Coaster

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You must be 0.9M or over to ride.
Children under 7 years old must be accompanied by a responsible adult.
Max. 1 adult and 2 small children who must sit either side of adults or 2 adults.
This ride contains flash photography.
Persons who suffer from vertigo, Menieres disease, back or spinal problems, high / low blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Accessible entrance is via the Exit gate – contact the operator or ride photography kiosk staff before entering and await instructions.

Dino Chase

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There is no height restriction to ride Dino Chase.
Children under 12 months old are not allowed to ride.
Children under 5 years old must be accompanied by a responsible adult.
Max. 1 adult and 2 small children who must sit either side of adult or 2 adults.
This ride contains flash photography.
Persons who suffer from vertigo, Menieres disease, high blood pressure, back, spinal or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Accessible entrance is via the Exit gate – contact the operator or ride photography kiosk staff before entering and await instructions.

The Dinosaur Tour Co.

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There is no height restriction to ride The Dinosaur Tour Co.
Children under 4 years old must be accompanied by a responsible adult.
This ride contains flash photography.
Persons who suffer from back or spinal problems are advised not to use this ride.
Guest must have upper body control in order to hold on to the grab rails and steering wheels at all times. There is wheelchair access onto the platform of the ride.
Accessibility entrance – please contact the ride operator before entering and await instructions.

Raging River Ride Log Flume

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This ride contains flash photography.
Anyone under 0.95 metres in height can not ride.
Children under 8 years old must be accompanied by a responsible adult.
Small children should be seated either between two adults or behind an adult.
No more than two adults and two children per boat or a maximum of three adults per boat.
Max. four people per boat.
Please note Raging River Ride may open later in the day during off peak times.
Persons who suffer from vertigo, Menieres disease, back, spinal or heart conditions and pregnant women are advised not to use this ride. Persons with broken, fractured or prosthetic limbs cannot ride.
Not suitable for guests who have limited mobility or are wheelchair users. You must be able to hold on using upper body control and arms and be able to brace yourself using legs. In the event the ride has to be evacuated from a height you must be able to walk down steep ramps unaided and understand safety instructions.
Accessible entrance is via the Gate by operator’s kiosk – carer contact operator before entering and await instructions.

Magma

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Minimum height to ride 1.1 metre.
Children under 5 years old cannot ride.
Children under 8 years old or 1.3M must be accompanied by a responsible adult.
Please note MAGMA may open later in the day during off peak times.
Persons who suffer from vertigo, Menieres disease, back, spinal, high/low blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs cannot ride.
Guests must have upper body control. Wheelchairs can be taken into the ride area.
Accessible entrance is via the Exit gate – contact operator and await instructions.

The Sky Swinger

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Anyone under 1 metre in height can not ride.
Children under 4 years old cannot ride.
Children under 7 years old or 1.2 metres in height must be accompanied by a responsible adult.
Persons who suffer from vertigo, Menieres disease, back or spinal problems, high blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs cannot ride.
Guests must have upper body control and be able to hang onto the supporting chains using both hands. There is a choice of double or single seats, seating arrangement is at the discretion of the operator.
Accessible entrance is via the Exit gate – contact operator before entering and await instructions.

Wave Runner

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Anyone under 90cm in height cannot ride.
Children under 7 years old must be accompanied by a responsible adult.
Maximum of 2 people per dinghy (only 1 adult per dinghy).
The weight of 150 kg per dinghy must not be exceeded.
This ride contains flash photography.
Persons who suffer from back, spinal or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs cannot ride.
Guests must have upper body control and be able to hold onto the grab bars on the dinghy with both hands. There is no wheelchair access to this ride. Guests must be able to climb approx 90 steps to the launch platform and be accompanied by a carer to assist them to board and alight.
Contact with the operator can be made via the ride photography kiosk or Trekking Tractors. We advise guests wishing to access this ride to do so before 12.30pm as the steps are used as part of the queue line.

Boulder Dash

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Children under 12 months old are not allowed to ride.
Children under 1.2 metres in height or under 8 years old must be accompanied by a responsible adult.
Persons who suffer from back or spinal problems, high blood pressure or heart conditions and pregnant women are advised not to ride. Persons with broken / fractured limbs are advised not to use this ride.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Accessible entrance is via the Exit gate – contact ride operator and await instructions.

George's Dinosaur Adventure

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Children under 0.85M cannot ride.
Children under 1.1M must ride in the front seat accompanied by a responsible adult.
Children over 1.1M must ride alone on the rear seat.
This ride contains flash photography.
Persons who suffer from back or spinal conditions are advised not to use this ride. Persons with broken / fractured limbs cannot ride.
Guests must have upper and lower body control and be able to hold onto the hand holds with both hands.
Contact the operator at the ride exit and await instructions.

Daddy Pig's Car Ride

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There is no height restriction to ride Daddy Pig's Car Ride.
Children under 4 yrs must be accompanied by a responsible adult.
A maximum of 4 persons per car.
We do advise that the rides in Peppa Pig World are unsuitable for a child under 12 months old.
This ride contains flash photography.
Persons who suffer from back or spinal conditions are advised not to use this ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the exit gate to access the ride. Wheelchairs can be taken into the ride area.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Grandpa Pig's Little Train

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There is no height restriction to ride Grandpa Pig's Little Train.
Children under 4 yrs must be accompanied by a responsible adult.
A maximum of 2 adults and 2 children per carriage.
We do advise that the rides in Peppa Pig World are unsuitable for a child under 12 months old.
Persons who suffer from back or spinal conditions are advised not to use this ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the exit gate to access the ride. Wheelchairs can be taken into the ride area.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Grandpa Pig's Boat Trip

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There is no height restriction to ride Grandpa Pig's Boat Trip.
Children under 4 yrs must be accompanied by a responsible adult.
A maximum of 4 people to a Boat and a maximum of 2 adults and 2 children can ride.
We do advise that the rides in Peppa Pig World are unsuitable for a child under 12 months old.
Persons who suffer from back or spinal conditions are advised not to use this ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the use the exit gate to access the ride. Wheelchairs can be taken into the ride area.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Peppa's Big Balloon Ride

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There is no height restriction to ride Peppa's Big Balloon Ride.
Children under 8 years old must be accompanied by a responsible adult.
A maximum of 4 adults and 2 children or 5 adults per balloon.
We do advise that the rides in Peppa Pig World are unsuitable for a child under 12 months old.

Miss Rabbit's Helicopter Flight

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There is no height restriction to ride Miss Rabbit's Helicopter Flight.
Children under 8 years old must be accompanied by a responsible adult.
A maximum of 4 people to a Helicopter, these can all be adults.
We do advise that the rides in Peppa Pig World are unsuitable for a child under 12 months old and everyone must use their own seat and sit unaided.
Persons who suffer from vertigo, Menieres disease, back or spinal problems, high blood pressure, heart conditions and pregnant women are advised not to use this ride.
Guests must have upper body control. Wheelchairs can be taken into the ride area. Please note there is no wheelchair access through the queue line at this ride.
Contact the operator and await instructions.

Windy Castle Ride

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There is no height restriction to ride the Windy Castle.
Children under 8 yrs must be accompanied by a responsible adult.
Maximum of 4 adults or 2 children and 2 adults in a gondola at a time.
We do advise that the rides in Peppa Pig World are unsuitable for a child under 12 months old.
Persons who suffer from vertigo, Menieres disease, back or spinal problems, high blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the usual queue line. Wheelchairs can be taken into the ride area.
Contact the operator and await instructions.

The Victorian Carousel

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Children under 6 years old or a height of 1.2 metres must be accompanied by a responsible adult.
Persons who suffer from back or spinal conditions are advised not to use this ride.
Guests must have upper body control. One wheelchair can be taken on the lower deck of the Carousel via the ramp.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Pirate Ship

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Children under 0.9 metres tall can not ride.
Children under 6 years old must be accompanied by a responsible adult.
Persons who suffer from vertigo, Menieres disease, back or spinal problems, high blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Accessible entrance is via the Exit gate – carer contact the operator at the inner exit gate while the ride is not in motion.

Temple Heights

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Anyone under 0.9 metres in height cannot ride.
Children under 7 years old must be accompanied by a responsible adult.
Persons who suffer from back, spinal or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control. There is wheelchair access onto the platform of the ride.
Accessible entrance is via the Exit gate – contact operator before entering and await instructions.

4D Cinema

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Must be able to use own seat unaided.
Children under 8 years old must be accompanied by a responsible adult.
The cinema can be loud and dark in some places. We advise this that this attraction may not be suitable for young or timid children.

Rio Grande Train

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There is no height restriction to ride the Rio Grande Train.
Small children must be accompanied by an adult.
Please note The Rio Grande Train may open later in the day during off peak times.
Please mind your head when boarding and alighting the carriages.
Guests in wheelchairs are able to use this ride. There is a carriage which enables access by a wheelchair onto the train. Members of the wheelchair users’ family/group can accompany them in the same carriage. The carriage can accommodate 2 wheelchairs at the same time.
In order to arrange accessible access please contact the driver.
No food, drink or ice creams are to be taken aboard the Rio Grande Train.

Prof. Blast's Expedition Express

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Children under 4 years old must be accompanied by a responsible adult.
Small children must be able to sit upright and hold on.
Children must be accompanied to assist with boarding and alighting from the train. Wheelchair / wristband users please contact the operator.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Dragon Roundabout

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Children under 0.9M cannot ride.
Children under 6 years old must be accompanied by a responsible adult
Max. 2 guests per carriage. Children sit on inside seat when accompanied by adult
Persons who suffer from back, spinal, high blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control and be able to grip the lap bar. Wheelchair users must be assisted up 3 steps to gain access to the ride platform.
Accessible entrance is via the Exit gate – contact operator before entering and await instructions.

Trekking Tractors

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Children under 0.75 metres in height must ride only in the rear seats with a responsible adult.
Children under 1.1 metres in height must be accompanied by a responsible adult
This ride contains flash photography.
Children must be accompanied to assist with boarding and alighting from the tractors. Riders must be able to sit upright and hold on.
Guests must have upper body control in order to hold onto the grab rails and steering wheels. Wheelchairs will need to be left outside the ride area. There are 2 steps to access the tractor.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Tea Cup Ride

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Anyone under 0.75 metres in height cannot ride.
Children under 8 years old must be accompanied by a responsible adult.
Persons who suffer from back, spinal, high/low blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control. Wheelchairs can be taken into the ride area.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Digger Ride

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There is no height restriction to ride the Digger ride, however only small children can ride - subject to ride operator's discretion.
Small children must be able to sit upright unaided and hold on to the grab handles to ride.
Guests must have upper body control in order to hold onto grab handles. The child must be accompanied into the station area to assist with boarding and alighting from the ride.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Seal Falls

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There is no height restriction to ride Seal falls, however only small children 7 years & younger can ride
Small children must be able to sit upright unaided and hold on to the grab handles to ride.
Guests must have upper body control and be able to hold onto the grab rails inside the boat. The child must be accompanied onto the ride platform to assist with boarding and alighting.
Accessible entrance is via the Exit gate – contact operator and await instructions.
Max. two children per Seal

Viking Boats

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There is no minimum height to ride the Viking Boats.
Children under 4 years old must be accompanied by a responsible adult.
Persons who suffer from back or spinal conditions are advised not to use this ride.
Guests must have upper body control. Wheelchairs will need to be left outside the ride area. There are 3 steps to access the ride.
Accessible entrance is via the Exit gate – contact operator and await instructions.

Kontiki

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Children under 0.9 metres cannot ride.
Children under 7 years old must be accompanied by a responsible adult.
Persons who suffer from vertigo, Menieres disease, back or spinal problems, high / low blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken / fractured limbs are advised not to ride.
Guests must have upper body control and be able to hold onto the grab rails. Wheelchairs can be taken up onto the platform.
Accessible entrance is via the Exit gate – carer go to the bottom of the exit ramp and contact the operator.

Go Karts

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To enjoy this ride, drivers must be a minimum of 1.5 metres and passenger must be a minimum of 1.1 metres.
Drivers must be a minimum of 13 years or older.
Passengers must be driven by a member of their own family or group. To take a passenger the driver must be 16 years or older.
Persons suffering from heart conditions, back or spinal problems and pregnant women are advised not to use this ride. Persons with broken / fractured limbs cannot ride.
Guests require full body control to drive a Go-Kart and must be able to understand safety instructions and operational controls. The nurse will assess each individual Queue Assist user that meets the intial driver restrictions and their decision on the individual’s ability to drive and safely control a Kart is final. Please note all drivers will need a carer with them and as such they must be 16 years or over to drive. To ride as a passenger you require upper body control. All riders must wear the seatbelt provided. Safety helmets are available at no extra charge
Accessible entrance is via the Exit gate – contact operator before entering and await instructions.